Fairfield Inn by Marriott Lexington/Mount Sterling - מאונט סטרלינג

We could not have been more pleased with our room or the attention we received by the staff. The hotel smelled very fresh from the front door. The electronic key did not work on our first attempt to open our door. When I returned to the front desk one of the clerks rescanned the key and accompanied me back to the room to make sure it worked (which it did). We had an unexpected emergency situation arise with our party, which effected our reservation and the manager immediately took the proper steps to change the reservation status. We did not eat breakfast at the hotel because we were running late for the MSU graduation. The manager was instructing guests how they might best avoid delay caused by an accident on route 64. This saved us from going through the official detour everyone else was using. We realized it was a HUGE BLESSING when we reached the point where traffic was trying to enter route 60. We arrived for graduation well rested and on time thanks to the extra efforts of our hotel staff!!!

The staff was courteous and efficient. Rooms were clean, but showed some wear and tear. Overall, had a fairly good stay.

I was in Mt. Sterling area on business. During the four nights that I was at this Fairfield Inn, I had to move 3 or 4 times. This non smoking hotel has rooms that smell strongly of smoke, The front desk supervisor was extremely rude and reluctant to accomodate guest requests. He was argumentative and did not know what he was doing. We even had someone try to check into our room, when we were there, The supervisor came up to the room and asked what we were doing in there!!!! ?????....What if they had given the key to someone while we were not there? There were Many issues with this stay and I will not list them all here... I have NEVER been treated this way as a guest of Marriott. Unfortunately experiences like this get bad reviews and reflect badly on the other hotels that have more professional staffing. This hotel needs alot of rehab staff wise and maintainence wise. The breakfast area was crowded and had few choices. I will not recommend this hotel based on what I feel was poor management and poor staffing plus poor maintainence.

אורח זה לא כתב תגובה.

Attending a family event, the location was great and not difficult to find. Our room (king) was comfortable and clean. Liked having a refrigerator in the room. We took advantage of the continental breakfast but thought the area was small to get around and wish there was a little more to offer. No corn dogs please.

Good hotel for the money, however forgot to ask about AAA or AARP and hotel didn't ask, maybe because booked through Hotels.com Problem after stay: discovered I left power cord for digital camera in room, been calling for 2 days CANT GET ANYONE TO ANSWER PHONE!

The beds were very comfortable, with that being said the place really needs a good cleaning and updating. The pool was cloudy and I was really suprised by the state of this Marriott hotel. Its fine for an overnight if you just want some place to sleep but don't expect too much

Breakfast was really good, great variety. The hotel and the room were great. Only complaint is no refrigerator or microwave in the room. That's becoming pretty standard and we missed having it here.

The best thing about this hotel was the bed! So very comfortable! It was great...wish I could have taken the bed home with me. The hotel was clean and the staff was friendly. It is located right off highway 64 and has very nice and safe surroundings.

The staff at this hotel was very friendly and helpful.

Truly enjoyed our one night at this hotel. Though close to the freeway, there were hardly freeway sounds audible. Staff was extremely friendly and provided good service. Breakfast was well stocked, and frequently replenished.