Night Hotel North Dallas - Farmers Branch

I had stayed at this property numerous times under its former ownership (as a Holiday Inn). I assumed that the same high level of service and comfort would exist, only a name change, right? Not so fast. My first clue should have been the 20 or so hotel guests who were our smoking near the front door as I entered to check in, during some sort of a break for a meeting. After checking in and being given directions to my room, i was told to enter through a side door, at which was a trash receptacle overflowing with beer bottles and fast food containers. Mind you, I was checking in at 1:30pm. The room itself was not terrible, until the next morning when I tried to shave, only to find my sink was backed up with foul smelling water. No worries, I can check shave in the shower. Except after letting the water run for a good five minutes remained cold as ice. Unable to shower, and shaving with cold shower water, I went downstairs to check out. I pointed out to the front desk attendant that I had a few issues with the room, and asked for nothing. She was pleasant enough, and told me she would pass along my concerns to the manager., who was not in. However, after I turned my back and saw the manager talking to two other unhappy guests, I realized the nice lady was just trying to avoid helping me out or addressing any concerns.

Y'all need to invest in some microwaves and a small apartment refrigerators

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It was very nice stay, but the gym was not up to standards.

I love this hotel and will stay there again! The hotel staff was AMAZING!

we had a wonderful stay. staff was friendly from check in to check out. breakfast was great; hot foods hot and cold foods cold. very clean. only drawback was the construction.

Very nice hotel, unexpected due to the low cost I paid. Indoor n outdoor pool, bar and lovely restaurant. Near the art/ theater district where I was attending an event. The aquarium was also very close. Will definitely stay here again in the future.

The hotel lobby is nice, the hallways are horrible. The height is only 6.5 tall. It's an old hotel that has had a few thing added to bring it to date. Bed is comfortable but covers are thin and barely a sheet. They only provide 1 washcloth, and 1 towel for a king size room. Breakfast is 11$ for cereal, sausage and gravy, a few other things. Not worth the money at all!! Customer service is horrible. Guy at front desk is rude. another customer had called in and asked why they hadn't picked him up yet and then he said they didn't see him (lied) and told the guy to go pick him up. It was awful! Will never go there again!!

Staff very courteous Only problem was the highway construction making access difficult.

I enjoyed staying in this hotel. It was really nice in a very comforting area. Everything is so close from this location. I definitely would stay here on my next trip to Dallas.

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i enjoyed my stay and it was very convenient to the places I wanted to be.

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older hotel, lobby area has been redone, very nice. rooms need updating but the beds and linens were great. darkest, most quiet room we have ever had for sleeping. location is convenient except for road construction. staff was great.

I had stayed there before in January when it was still a Holiday Inn. I feel my room was nicer this time. There was a power outage and I think the hotel staff handled that crisis very well, offering to walk me up the stairwell. Overall it was nice and I plan to stay there again.

Great stay...great serving staff and good facilities. The only negative is the construction around the property.

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Nice place

I have stayed at this Hotel (when it was a Holyday Inn) on several occasions in the past, all without incident. This all changed however, however, when my wife and I stayed there on Dec. 4 and 5 (2012). It is an older Hotel but it was kept up to a reasonable standard (as most Holiday Inns are) but this isn't the case now. It was sold recently and is in dire need of TLC. We were switched to 3 different rooms on 3 different floors (and my wife doesn't travel lightly either) the first day due to broken plumbing, broken air unit and a shower curain and curtain rod falling out of the wall. The staff was very nice but that it was the only pleasant thing. No attemp was made by Management to return my calls or complaints.

problem w/ pay movie`s but they did say they are about to renovate, so. we`ll give them a few month`s ,,,,,,,

Front desk clerk told us the wrong room number at first. Got the right room number after going down stairs, then 1 out of 3 of our keys work. Glad we didn't get separated since we had only one working key.

No key needed to go into hallway to get to room( poor security)... Tried to use computer in business center but someone who stated he was not a guest was using it and wouldn't let me use the computer. Didn't feel like a good neighborhood. Yes it was a cheap room and that's exactly what I got!!

It's an OK place... The rating of 3 stars is generous based on the fact that it's the sort of hotel you don't want to take your socks off at. Just feels dirty. Dimly lit.

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it was very comfortable

Run down and gross.

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Great place to stay for the price. Road construction was all around but it was very easy to get to and from.

I was very impressed by the remodeling of the hotel and the relaxing atmosphere.

Great 3 day stay!! Great Price, good food and friendly staff...

The Staff was very friendly and helpful. This was a no smoking facility, but apparently someone smoked the room. It was bought to the attention of the front desk, they quickly upgraded the room and gave 2 complementary breakfast buffet coupons. The breakfast was good and the service in the resturant was great.

The hotel was quiet, could use some updating, but the price point was great - construction was a hassle but that's the new Dallas reality - its every where

Although they are going through a renovation, it was nice. I would definately stay there again.

Of course the construction around the hotel makes it messy to get to, but the guy at the front desk was super nice and the room wasn't bad at all. Could use an updated tv. Watch your gas, though. The next morning, my gas cap was off and my tank was on empty...

It looked better in the picture

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Unforunately the road construction makes it difficult to get to and the hotel remodeling is going slowly. But the staff was very friendly and the room was clean, and I picked this place because of the indoor pool which was nice!

Overall this hotel was great. The rooms were nice, the staff was very friendly, and the location allows ease of access to many different attractions. The hotel is undergoing a renovation, and the road to get there was under construction, but those were my only complaints. When the construction is done and the renovation is complete, this place will be outstanding.

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This was my third stay at this hotel in the last two weeks. Night is in the process of renovating an old Holiday Inn. Common areas of the hotel are quite nice. Rooms are older HI quality rooms with old TVs and furniture. Bed was quite comfortable and WiFi was excellent. My biggest problem with my rooms on the 3 stays was the quality of the cable TV service. Worst I've ever had. Only news channels was all the liberal outlets, CBS, NBC, CNN, ABC, etc. NO FOX CABLE NEWS!!! I like to have all sides of the news and not be forced to the left. I was told by the desk clerk that changes to the cable service were being planned. I certainly hope so as the current service is servilely lacking in both news and entertainment channels. Other than TV then AC units run continuously and are quite noisy. I have high hopes for the modernization of this hotel in the near future before I will stay there again.

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Hotels.com said each room has microwave/fridge and comp breakfast. Not the case extra charge to have microwave/fridge. No free complimentary breakfast.

Nice folks. Very helpful and interested in my comfort.

it was wonderful. the workers the breakfast every thing was just great .

This hotel is in the process of renovation, so some of it looked really nice and some looked old. The room was clean and comfortable, but the tv was old and had a line across the picture that could be annoying to someone pickier than me. The pool was nice and service was good. Definitely would stay there again.

The beds were extremely comfortable but the pillows could use an upgrade. Hotel was so close to shopping just walked there--no hassle with parking. Staff was very helpful in finding dining for the night.

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The room smelled so old! But the beds were soft and the water pressure in sort was awesome! Carpet in room so old and sticky feeling.

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Very dissapointed in this hotel. The sheets were filthy with brown stains. There was hair in the tub and on the bathroom floor. The room smelled of mold. The construction around the hotel is terrible. Horrible stay