The Westin Galleria Houston - יוסטון

We try to stay at The Westin at most big cities we visit. This was our first stay in Houston. The hotel is attached to the galleria mall so that was cool. The room was great and the staff was wonderful. We ordered room service a few times. Twice they delivered our food with items missing which was kind of unusual because their attention to detail is always spot on. But regardless, the food was fantastic so not a big deal for us. They have valet but if you want to save a little money just valet it the first day then park it yourself. I think it's $30 a night and $25 for day. They have a parking garage right next to entrance that has a bunch of parking. Overall fantastic stay!

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It was host hotel for this event, so we stayed there. I had taken my own pillow because I cannot sleep on a normal pillow. Housekeeping took it when they cleaned my room, and it took me 4 separate tries and several hours to get it back.

Great place and excellent shopping

We stayed there for our 2 year anniversary, and we could not have had a better stay.

The room was very large compared to the surrounding hotels ive stayed at before, bed was super comfy, awesome shower heads, and great customer service. Will stay again!

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Older hotel, low ceilings, old paint but in good condition. Not what I expected for a Westin.

Long wait to check in, long wait to check out. Not enough people to take care of those in line! Maybe it's just me but perhaps have signs indicating where the parking is! If you miss it or pass it up, a long around the block trip in heavy traffic awaits you. Very frustrating!!!

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This was a good hotel and the location can't be beat! It was fun to just walk directly from the hotel into the Galleria! I think the bedding needs improvement but the staff was very courteous and responsive to our requests. I would stay here again.

The Westin Galleria has an excellent location with easy access to the Galleria Mall. We loved being able to get to the mall from our room without going outside or having to park. Parking at the hotel is not good - we did self parking and the signs are very poor - we had a hard time finding where to park and where to go for the hotel lobby. They will charge you for parking and wireless internet.

Don't expect the mini-bar to be stocked unless you pre arrange. Also if you want mail sent to the hotel be prepared to spend at least $5 per package. Other than that the site is excellent for location being hooked directly onto teh Galleria mall.

Although I was in and out for work - the room, hotel, and fitness areas all met needs, and though that sounds simplistic it is rarely accomplished as well.

Love it!!

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Comfortable

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GREAT LOCATION!

It was the best experience ive ever had, very friendly staff and great service, Rooms were very awsome, I will definately stay here again....

Loved it

THIS WAS MY FISRT TIME @ The Westin Galleria Houston, AND I WAS MORE THAN PLEASED WITH EVERYTHING, THE COMFORT OF THE BED, THE WALK ACROSS TO THE PARK AREA AND THE POOL WAS NICE AND THE FITNESS ROOM WAS WONDERFUL (FOR MY SON), WE BOTH ENJOYED OUR STAY AND WANT TO COME AGAIN! - HEBERTS FROM LOUISIANA!

It was good, refrigerator did not work. You added charges to my credit card and no charges had been made; you said it was customary, so when do I get it back. Doormen will knock you down to get to a person of celebrity status. The hallway on 17th floor looked like a domintory. Oh well, I'll be back.

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Excellent . Looking forward to rebooking at the Westin Galleria .

Clean,quiet,convience

I did not get the rooms i paid for because they wiren't available at the time of my arrival, and when i order towels to my room there was roaches in towels live ones . I told.them and all they said was would you like mire mm

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Hotel parking was a pain. When staying there make sure you park in the brown garage if not using the valet otherwise you'll be moving your car when the galleria closes.

room was fine. Parking fee was ridiculous.

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Awesome location, In the galleria! Very friendly staff, clean, and comfortable!

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Great hotel, comfortable beds and right in Galleria Mall. Expensive though

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Nice hotel and well located but lacks a little atmosphere because of design, which sees it incorporated into the Galleria and hence no quieter places like internal bar/reception area. This is shared with the more public Galleria, which was a little surprising.

The staff stuck me by the elevator. It was loud all night. The hotel is badly in need of an update and in no way deserves the prices it usually commands. I'm glad I got a good deal.

We were happy with our stay in the Westin Galleria; the staff was friendly and helpful and the hotel was well taken care of. The only problem I have is the person I made the reseveration with told me valet parking was a part of the price and therefore would not cost extra. However, when we left we were charged for 2 nights of the parking garage. Is this just playing with the wording? So instead of being charged for valet parking, I'm charged for the parking garage. Seems like the same thing to me so I was not happy about the extra charge and therefore will not recommend the hotel nor come back.

No frills. Rooms are reasonably spacious and clean. The bathroom (especially shower) showed the age of the hotel - but still clean. Lounge is unimpressive and other amenities are bare minimum. But for a shopping trip to the Galleria mall, this is the best you can do.

Rooms need an upgrade, for the amount of money we paid for a room with a view of the roof. There was coffee stains on the bed and we could hear our neighbor talking all night long.

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My family and I stayed at the Westin for the Tremain dance workshop and competition. The hotel was full of dancers and plenty of parents along with regular travelers and through it all the hotel staff was amazing! Our room was very clean, room service was accurate and prompt and the housekeeping staff continued around the clock seeing to the upkeep of everything. The weekend was an exciting yet chaotic time of tight schedules and exhausted dancers and parents, but the staff of the Westin made sure all of our needs were met. It was a pleasant stay and we will stay at the Westin Galleria again.

My husband and i went to celebrate our anniversary. When I called to ask if there was anything I could have in the room, they offered wine and strawberries. And then gave us a card. It meant a lot, we don't get away often! Thanks, that service will keep me going back to the Westins.

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