Holiday Inn Hotel & Suites Madison West - מדיסון

Nice service and enjoyed the meal at the resturaunt. The staff was very pleasant and accommodating. I would stay here again.

Our room was very dirty and we found old cookies under both beds, the telephone did not work. It was a complete mess....so bad that I do not even want to finish this rating!!!!

fine

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I've never know this hotel to have a "superior" rating or reputation. But this one far exceeded my expectations! Excellent value, friendly front desk staff, clean rooms, large with whirlpool tub. Quiet, comfortable and friendly yet a bit upscale. I'm a veteran traveler so I've been in all types of hotels. I booked this hotel because some others were booked. Then I found out it had a small water park and became quite concerned. I was traveling alone and looking for a quick night's stop to get rest. When I checked in I asked for a room away from the pool and was accomodated. In fact, the only time I saw or heard kids was in the elevator!

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Price was too high, but with other hotels all booked, we had to pay it.

I really liked this hotel as did my 2 and 6 year olds. My 11 and 13 year old boys thought the pool was too crowded but the rest of us had a blast! It was a great stop on our very long road trip.

only one wash cloth for two of us both nighte, pool smelled of urine, pillows are to small for a king bed. I did like the high rise toilets and the walk in shower, although the water is so hard you couldn't get any lather up from the soap.

Very clean and comfortable hotel. Would stay here again.

We had our granddaughters along on a family birthday party and overnight. Nice water park for kids. Friendly staff. Excellent restaurant!! Great value! Very satisfied!

Water park is very small. It is made for small children.

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Great place to stay with your kids when the ages are 2-14. Relaxing not to mention kids eat free at George's Chop House!

My stay was in general a good transaction. Nice hotel in a good neighborhood, clean room and nice ammenities. If I had one not so positive thing to say would be that while it seemed the hotel was not very busy. Parking lot seemed empty and not many guests that particular weekend, but they put me in a room right above the back of the laundry, trash area and air conditioning equipment. I perfer an open window when I sleep most times of the year, but here all I smelled was laundry and the noise of the equipment and morning trash trucks. I understand everyone can't face the front of the hotel or what ever, it's just that when you do not have a high occupancy rate you might not want to stick people at the back of the hotel. So if you sleep with your window open be sure to specify a room somewhere other than the back of the hotel as I will from now on.

HOtel was very nice,however had ordered a king bed w/jetted tub and didn't even have a bathtub only shower. Aloso on hotels/com it stated that we had a full breakfast as part of our stay & we were charged. I had to go to the front desk & get voucher's. Breakfast was super cold and found hair in my eggs.

When we arrived we were booked into a two queen bed room when we reserved a suite. They switched us to a "family" suite. This was better than the original room but still had two queen beds when we reserved a king bed suit. Plus we were assured we reserved a smoking room and when we arrived after a 7 hour drive we were informed this was a no smoking hotel. We will not be staying in this hotel again.

The hotel was awesome! The manager fixed a room reservation issue quickly and effortlessly, the room was awesome, the AC was not working properly, but that was a fluke i'm sure. The only issue is this awesome water park that is touted on the website was ruined by the under qualified, but over confident lifeguards. I'm not sure what the level of expectation should be for lifeguards working after 10:00, but these were not close. They treated the guys in our group like we were about 10 years old, and were over controlling on anything we could do in the pool. 1 of our group was whistled down for stepping on a slide, which he had to step over to get into the pool, they would not let us have a basketball to use on the basketball rim in the pool, and the reprimanded us for touching the rim. So all we could really do at that point was stand in the water. So my recommendation - come to sleep, but don't come to swim or for the water park.

The hotel was in a great location and was very nice. The manager at the front desk was extremely helpful in assisting us with a special situation. However, the two lifeguards who were on duty that evening were overly controlling and were too eager to get off from work. Apparently the waterslide and other water activities close earlier than the pool, and the only thing the lifeguards would allow us to do in the pool is sit or stand along the edge. Great customer service, poor lifeguards.

Very clean, nice and convenient

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I had to things that disturbed me while I was there That the room next to me could hear everything happening in my room which is awful. And the second one is my husband was looking for his keys around the bed, suddenly he found many dirty towels under bed!!!!!!!!! It needs some improvement

Hotel was fine. Children enjoyed themselves. There were no surprises.

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We had grandchildren, ages, 15, 9 & 6 with us, and chose the hotel for the water park. It was great for the younger children, not so much for the 15-year-old. No problems with our room, except we didn't quite get what was promised, or with cleanliness. Front desk service was a little "iffy". We would stay there again if traveling with younger children--they really had a great time in the water park. Otherwise, we've gotten better deals in the area.