Crestwood Suites - Austin - אוסטין

The staff was very friendly and professional. I did complain that I found hair in my bathtub :( yuck! Also, I got the impression that they have permanent residents and they weren't the classy kind.

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I think Vanessa, the desk clerk's, face would have cracked if she had smiled. She acted like it was an imposition for her to check me in. I stayed for three days and my room was not made up once. One small trash basket in the bathroom wasn't enough to hold the garbage from making my breakfast and other things. And the only response Vanessa (the manager) seemed to have for any complaints was "I'm sorry." But 'sorry' doesn't cut it when you have no fresh towels, a dirty sink, and a funky bed.

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AS advertised , and no complaints.

This was the nastiest hotel Ive ever been in! The halls smelled like stale cigars and the rooms weren't much better. Carpet and furniture were filthy. The bedspread was nasty and did not look like it had ever been washed. Thank goodness I brought my own pillow. Beds were hard and very uncomfortable. Towels were the size of a hand towel and only two towels were in the room. I would have walked out of this hotel if there were any other rooms available in Austin. Thank goodness we had a full day and evening planned and only had to spend a small amount of time in this place. A lot of people were just hanging out around the hotel, I think most people must live there. Windows were open on some floors with box fans in the window. Stay away from this place!

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I would not stay here again. I have pretty low standards when it comes to a crash pad for SxSW weekend, but this was below them. Half of my "clean" towels had dirty hand prints or makeup stains on them, which makes me think they don't use bleach. The room smelled moldy. The springs in the mattress were all shot and I think they tried to wash the pillows because they were deformed and lumpy. The full kitchen was nice, but I worry about the cleanliness of everything. The desk staff was pretty indifferent and there is not a housekeeping service so, your already dirty towels wont get changed, which I didn't know when I booked. The parking lot was half empty during SxSW weekend, which should tell you something.

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i stayed for three days and not once was my bed made or trash taken out or new towels brought in. i was very displeased with the overall stay.

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Thumbs up.

We had 2 really thin pillows - we asked for 2 more which never appeared in spite of going to front desk 3 times. Remote for TV did not function and they could not provide a functioning replacement. So service was a negative if you needed anything working. It was quiet. There were few extras.

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The bed was terrible. I tossed and turn all night. Could hear people in the next room opening the drawers and slamming the cabinets. Tried to keep the fan on the AC so I wouldn't hear the people next door but it kept turning off. I couldn't wait to leave the place in the morning. Find another place to stay.

Good rate but not very clean. It also seemed a bit run down and in need of renovation.

unsafe, run-down, poor service, almost constant internet failure

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hallway smelled smoky and broken glass in front of elevator. room was fine and good size for myself. remote for tv would not power on/off tv but channel and volumn worked, strange. shower needs more power but plenty of hot water. like the fridge and kitchen area. card keys were tempermental and had to go two new ones on my last morning but staff was fine. didnt realize that maid service was not available if stayed more than one night, at least thats what i think since bed and trash not emptied after my first night.all in all for the rate i would stay again.

We were in the first floor-the noise above us on the second floor was so noisy we couldn't sleep-my husband went down at 12:00am to report the noise and a lady called them and it only lasted 5 min. and they got noisy again. My husband has COPD and really needed some sleep -but it didn't happen. I slept 2 hours! We had to drive back to Mabank,Tx on Nov. 11 and it was a tough drive when you don't get any sleep.

It was a very pleasant stay overnight. Bathroom was very roomy and had big fluffy towels. The beds were very comforterable. All and all a very nice stay.

Never stayed in a place so dirty and poorly maintained. Locks & doorknobs falling off exterior doors; Sagging doors & sashes; Clumps of hair in bed, on furniture, in bath; carpet filthy; bedspread was nasty; drips and stains on sinks, floors and refer; a layer of dust on caulk joints made by a completely unprofessional maintenance staff.

We stayed one night passing through thinking we'd stay again on the way back but after seeing the hair and stains on the sheets and being unsure of our safety we changed our plans. Staff was friendly and accomidating price was good and is in a great location.

poor employees at a hotel that is not well maintained. dirty and dingy.

Very pleased. Super nice staff

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It was a great rate. A decent hotel if you are staying one night like we did. The bed was a bit lumpy. Other than than tht it was OK.

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I didn't like it at all the chair in the room we were in waas dirty did not dare to sit in it. The room had a horrible smell had no idea what it was. Will Not stay at this hotel again.

You get what you pay for... It was like staying in a section 8 housing development. The hotel itself was unkept, smelled like standing water/mildew and seemingly attracting less than desirebale clientel. The carpets were gross, the elevator barely took us to the third floor, the room was dusty and there was "body hair" left in the tub. I would NOT recommend this hotel to anyone unless you've lost a bet.

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At check-in, the front desk had laundry stacked on and behind the desk. The furnishings were cheap and minimal. There was no effort made to decorate the common area or the room. But, it was cheap.

This was one of the worst hotel experiences I have had with a hotel. When we checked into our room, it was not clean. There were sunflower seeds everywhere on the floor and the room was a complete mess! We asked to be moved to another room and the lady at the front desk was not helpful and rude. They eventually moved to us to a new room and the toilet was not cleaned and there were urine stains on the toilet! It was disgusting and don't recommend anyone to stay there!

Very nice and friendly staff!

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The elevator and stairs needed sweeping. There was no cream at the coffee station and no decaf made. When I called the front desk it rolled over to some answering machine. Shower curtain was smelly.

I stay at CW at least once a week and have done so for the past year. My room is always clean and neat. This time it wasn't. The tub was dirty and the drawers in the kitchenette were missing. Not too pleased but with the price of the room, can't beat it.

Nice room.

Poor service in the lobby cafe. Seemed to be one or two staff juggling the cafe and front desk at the same time. Very unprofessional as the front desk person was constantly away from the front desk. Additionally, the cafe service was terribly slow as the cafe person had to cook and take orders. Somehow they messed up our breakfast order, and the food was very expensive and not filling or appetizing at all.

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This is a no-frills "extended stay" hotel, which means you only get maid and linen service once per week, even if you're only staying two nights. In other words, don't leave in the morning and come back expecting your bed to be made for you. Carpet was in my room was disgustingly dirty, but most everything else was ok.

This was a suitable place for my stay. It would be sufficient if I had to stay for an extended period. The room was equipped with a small kitchenette and all the utensils. Bed was alright, could have used a couple of more pillows. Overall, it was sufficient.

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Quality is barely a step above Motel 6, but good for families on a restricted budget who also want to cook most meals in their room. Maid service is almost non-existant. No morning food provided, so if not cooking in room you have to drive at least a mile to find a coffee shop. However, the price/value is not bad if you aren't expecting much.

First room I was given had a foul order and locked bathroom. The second room was OK; however the room was dusty. Dust covered the hairdryer, clothes hangers, shelves, etc. Staff appeared to be overworked.

Requested additional pillows. received them 1.5 hours later and had to go down and get them. The elevator broke, we where on the second floor. The shower had several hairs left behind from the ladt visitor. There was some type of tooth paste left on the bathroom floor. The bed was so hard that my arms would go to sleep, I was continously waking up to turn over so that my arms would stop aching. I went online to try and book another hotel but there wasn't any. The carpets are really dirty. The stair way steps squeak. I will never stay in this "hotel" again. I am still scratching my head why this place would even be considered a hotel??

Just that.....nothing to write home about.

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