Hotel Gates Novum - ברלין

The hotel is about a ten minute walk from the Zoo train/bus station. This station provides a good starting point for getting around Berlin. The hotel was in a quiet location but there are plenty of bars/restaurants within a couple minutes walk. The hotel was clean and the staff courteous and helpful. We didn't make use of the restaurant or bar facilities in the hotel nor the wi-fi this was only because we spent so much time out and about.

We were very pleased with this Hotel, It was by far the most beautiful of all hotels Ive stayed in, The room was huge and accommodated all 4 adults with great comfort. I especially loved the Historic architecture of the Hotel, The staff was so helpful in guiding us to a great place to eat. We will be staying here every time we visit Berlin,

Could not find fault in any area other than breakfast price.(Hence ate at lovely bakehouse on next corner.) Great location easily accessed from Tegel airport and easy walk to great shopping and zoo. Highly recommend walking tours of Berlin.

The hotel is OK. The ladies up front are cute and sweet. However, the rooms are below the quality of Motel 6. The hot water radiator is behind the curtain - how can it effectively radiate heat? The shower is small with a thin plastic curtains. There were no amenities exceot two tiny bags of Haribo gummy bears. I had to use chairs to raise the curtains off the radiator (it was just below freezing at night). The TV channels were all fuzzy. Of course for CNN and BBC this is an improvement. The room lacks propoer lighting and has no clock. The reasonable price per night jumped 5x for stays the rest of the week due to the IBT Berlin convention. Great. I just stayed up all night. It would be absurd to pay a month's rent for one hotel night at the Gates.

Excellent

Clean room, friendly atmosphere, comfortable bed...

English speaking staff were generally helpful and courteous. Nice large room on the 4th floor in the back building with a balcony and a separate bathroom, all for one person (perhaps they ran out of small single rooms). The free wireless Internet was great and reasonably fast. The bathroom a large frosted window that could be opened, radiator towel dryers, handheld shower massage with adjustable nozzle, and shower tiles (rather than plastic shower curtains) was much better compared to the small single room I had just the week before. Walked from the hotel to Ernst Reuter Platz (U-Bahn) in 2-4 minutes, or to the Zoologischer Station (S- and U-Bahn) in 5-8 minutes. Also, KuDamm is and the Europa Center (and the Kaiser Wilhem Memorial Church) just the other side of the Zoologischer Station (and of course the actual Zoo is in the area also). I would suggest the management improve the selection and quality of the television. The only English channels were news (of the typical biased variety) and the TV was a vintage model with plenty of excess raster noise with a fuzzy pre-2000 screen resolution.

Good value for the money. Very pleasant and English speaking reception staff. A few selected areas for improvement: 1) add a clock; 2) improve the room lighting; and 3) add a few amenities (shampoo) in addition to a sliver of soap.

Hotel staff was horrible. There was a mistake on our reservation from the website and they blamed us when it was a miscommunication between them and the website. Room was tolerable but our experience with the staff made it difficult to enjoy our time there. Never have I been treated like that by a hotel.

Fantastic! Comfort rooms are much nicer than the standard single. Super location and gorgeous neighborhood. Also 1 block from X09 Xpress Tegel bus. Large cheap grocery store. 2 blocks from Sauvinyplatz. Highly recommend this. THey have a sister location near Bulowstrasse--- but not as nice.

Convenient location to public transportation and all the major tourist sites--the Zoo, Brandenburg Gate, Museum Island, Potzdammer Platz, Unter den Linden. Friendly helpful English-speaking personnel, easy check-in, free wi-fi, luggage storage. Comfortable rooms, great bathrooms. I would definitely recommend it again.

I liked the hotel. They were friendly and nice. I looked online and saw under "All Inclusive" that breakfast was served and in the same sentence it said "services that won't cost you a cent." I understood the breakfast to be "all inclusive" but was hit with a charge on my way out...the desk staff could not help and writing the office manager later proved unsuccessful. I felt a little bit ripped off for this service...though the hotel was nice.

Quiet, comfortable and clean. Only let down extremely soft pillows. No problems parking and close to lovely cafe for breakfast.

Really enjoyed our stay at this hotel and would definitely recommend. The reception staff were friendly and helpful, and were able to leave our bags after check-out. The hotel is conveniently situated about 5 minute walk from the X9 (20 mins from Tegel Airport) bus stop at Ernst Router Platz. Walk towards the Renaissance theatre, which is on the corner of Knesebeckstrasse. Our room faced the inner courtyard, and was extremely quiet which with the comfortable bed made for an excellent nights sleep. The room was large, with a good sized bathroom and a shower as big as some hotel bathrooms! Would have liked some Tea/Coffee making facilities in the room, but as we identified this beforehand and brought a small travel kettle.

No customer service here! Wifi is not working and staff wont help you!

We clean and tidy, warm room. Good location for all public transport hubs. Very quite room as we were at the back location of the hotel. Good place to stay, very safe, good coffee shops local.

Easy to find, close to u bahn and x9 bus service to airport. Surrounding area quiet but plenty of great restaurants and choice of prices. Room good size, vclean and warm, free safe.

Hotel was nice as well as breakfast. Great location. Parking is expensive per night, take it into consideration when you plan your trip. Even so there was wireless we could not get connected. SignaL WAS VERY LOW, no matter where we tried!!!!

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An outstanding little hotel, close to U-Bahn, Ku'damm, accessible to all sights. Lovely older building, beautifully renovated. Helpful staff, comfortable surroundings, would definitely stay again

Cheap and decent location

We were dead tired after the overnight flight form the US and had requested early check in if possible. We arrived at 10 AM and were not able to check in until 2PM. The staff seemed totally indifferent to our request even though we saw others checking in before us. The hotel is fine, but the staff could use some training on accommodating guests.

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The wi fi ón the hotel was not good it didn't work . And it was the same when we were there in the summer so it hasn't been improved :-((

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The hotel is very old with squeeky wooden floors. One hears everything and can't sleep at all. We changed rooms three times to get better Wifi, but I can't say it worked. Definitely not for someone who Has to be "in touch with rest of the world/work". Front desk people were nice and tried to help as much as they could. Location isn't that bad, but next time I would pick a hotel closer to everything. One big plus is a buss stop X9 two blocks away from which one can take buss to the TXL airport. Taxi is kind of expensive. Overall, unfortunately, I wouldn't recommend this hotel.

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We were for 2 nights. Excellent location. No a/c. The pillows were so soft you may need 3 of them which they could not provide. It was a bit pricey hotel where breakfast was not included. Airport bus from the hotel was a blessing.

Only negative is that the elevator that accessed rooms in the rear was out of service throughout our stay. The plate on the front of the hotel had three stars, which corresponds in our view to its comforts, but we found it nevertheless well worth our stay.

This will definitely be the hotel I stay at when coming back to Berlin

This is no longer a 4 star hotel as advertised - the receptionist said it had been downgraded to 3 star a year or so ago. On arrival, we were told that because of overbooking the hotel could only offer us 2 single rooms, instead of the 2- bed room booked. Their reasoning was that if we chose two beds then we wouldn't mind two rooms! The receptionist offered to try to get us one room and was eventually successful and we were upgraded to a large room with 2 beds which were clean and comfortable. The room was OK, if slightly tatty. The receptionist's helpfulness saved the day.

Hotel is very near U-Bahn. Rooms are big. No complaints.

Bad service, our triple room which was supposed to be ready for 3 people, had only bed sheets / pillows enough for two. when I went downstairs and asked for it. The guy at the reception said you should come back tomorrow when maids are back. after insisting that I need something to sleep with, he said Okay I will bring it for you in 30 minutes. Well. that never happend, called reception no answer... so I went downstair and told him, "are you ignoring me?" after few minutes he accepted to walk to the room where they were keeping bed sheets / pillows / blanket and handed me all those and I took them by myself to the room.

The U-Bahn station is just a couple minutes from the hotel, then it's one station from the shopping district of Kurfürstendamm and 20 minutes to the hauptbahnhof. Our room was relatively large for Europe. The windows open to an enclosed courtyard, which had a burst of noise in the mornings. The nearby cafe and bookstore were great.

For the most part, we loved the Hotel Gates Novum. But there were two major disappointments. We were told (by Hotels.com) that the room was air conditioned. It was not, and we suffered through a week-long heat wave. The hotel staff offered us a floor-standing fan which saved our lives. The other disappointment was the flaky WiFi system. It could not be relied upon to be operating when it was needed. The reception staff were very sympathetic on this but essentially powerless to correct the problem which originated elsewhere.

I enjoyed my stay at Hotel Gates because its location is in the middle of the area where I lived 25 years ago. This made it easy to reminisce. Arriving from airport Tegel, the X09 bus connects quite conveniently, and also otherwise the hotel is in easy walking distances to U-Bahn station Ernst Reuter Platz or S-Bahn station Savignyplatz, Berlin Zoo, Gedächtniskirche, Kurfürstendamm, TU Berlin, UdK, the Tiergarten, etc. Interesting were the proportions of the room which was higher than it was wide or long, given that the hotel occupies one of the Gründerzeit buildings that have amazing ceiling heights. Otherwise, the room was perhaps a bit cramped; however, it did offer a desk and it was oriented towards the quiet courtyard which allowed me to sleep with open window given that I enjoyed one of the warmest summer days this year in Berlin.

Good location close to zoo station, which you can meet tour from. Plenty of restaurants close by, nice big room good bathroom

Good Room, clean and functional, friendly in a good location for all transport links for sight seeing. Only negative was wifi never worked during the 5 days of the stay so if you go not expecting to have this it would be better. Plenty of restaurants around. Also make sure you book a comfort room as these are far better.

The indications to get to the hotel itself could be more detailed. The housekeeping staff was very persistent to finish before 12h but else than that, one of the best hotel I stayed in. Very inexpensive for the very high quality of the location and the facility itself. Would go back anytime.

Hotel is located in the quiet part of the city around 10 U-Bahn stops from the city center. Plenty good restaurants around, nice bakery just outside (liked it better than the breakfast in the hotel). We would certainly come back.

The hotel has a great location with many sights, places to eat, and public transportation stops within a ten minute walk. The room was fair in size with high ceilings. The staff were very helpful and spoke English. The hotel has the "feel" of the city--it has character. The weather was warm during our visit and our room did not have air conditioning so we had to sleep with the windows open. Even though the street in front of the hotel is quiet one night a television crew set up during the night. We did find the beds to be hard. Overall we enjoyed our stay and would stay again.

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We rented two rooms in different sections of the hotel. Both had modern bathrooms which was a nice surprise given that the building is older and the rooms are not air conditioned. Most of the hotel is well maintained, but the carpeting on the steps is showing some wear, and only one TV station came in clearly. Also, the elevators are extremely small. While the hotel offers a large breakfast, the price is high, so we opted to get breakfast at a lovely cafe just down the street each morning. The subway entrance is only a block away, which was very convenient. The front desk staff spoke English fluently, which was a big help.

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Big clean room, no air cond, free wifi and printing. Nice personal

Excellent budget hotel in good location,quiet nights sleep and reasonable breakfast.Room clean and bedding fresh.

Excellent location. Good choice of nearby eating places.

Very nice!

Disappointing. We had two rooms and expected they at least be in the same corridor, but were on ground and third floor. Our ground floor double room was SO small we could hardly walk around the bed between the furniture. Around a courtyard, so noisy and airless, rooms had no fan and when we asked reception the dark haired girl was unhelpful and unfriendly. the rest were ok, although not particularly knowledgeable. No tea/coffee making facilities in the room and nothing other than vending machine on site. Overall very disappointing. ONly plus point was it was fairly good for location,