Santa Maria Suites - קי ווסט

The garden room we stayed in was not good. The bedroom configuration is very cramped; particularly the bathrooms. The cleanliness was the biggest problem. Shower faucet falling off, air filter caked with dirt that made our room smell musty and mildewy, brown stains on the bath towel, dirt and red spot stains on the pillowcase, obvious dirt stains on the living room seating, room mats were fility, obvious dust on bedroom furniture. It was simply not cleaned with any kind of professional care or detail.

We booked a garden room. It was so dark and overlooked the car park . When I complained they kept referring to me as a third party booking . So at expense we had to upgrade and move twice.

The location is perfect. Evenings are serene and peaceful but the excitement in Key West is just around the corner. The bi-level suite was just the thing for friends to talk, party etc. and then to retire to absolute privacy. All of the little extras made us feel special and cared for. Ambosia was elegant but not pretentious and the food was superb. We can't wait to come back.S

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Awesome!

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I was very satisfied with all the services, and the hospitality of this hotel. When we come back to Key West I wont stay anywhere else. It was perfect!

We and other couple just returned from a three-night stay in a two bedroom suite at Santa Maria. The hotel exceeded our expectations in service, cleanliness and comfort. We loved that it is 1/2 block to the beach and across the street from a trolley stop - very convenient! We could not have been happier there and are already planning a return trip!

walking distance to most everything downtown, great sunset spot, NOT WATERFRONT! Do not be mislead by the pictures! 1 block from ocean. Extremely beautiful pool area, salt pool. Great service! We enjoyed the dove bars and local muffins daily.

Santa Maria Suites is perfectly located in the more quite parts of Key West but still just a block away from Duval Street. The suites are very well kept and clean. The staff is nice and service minded especially Cristina the concierge who looked after us at the poolside area.

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What a sanctuary! We were thrilled with the luxurious accommodations and the friendliness of the staff. The hotel is slightly removed from the bustling Key West scene but a great walk (or a short pedicab ride) to Mallory Square. We are already planning a return trip!

I stayed here with my girlfriend on 12/16/12 only for one night (unfortunately). I tried to be as honest with my ratings as possible. This hotel really and truly is that great. I interacted with two different front desk personnel, one was a gentleman probably in his 50s. The other was a younger female. I did not get names but they were both INCREDIBLY pleasant and helpful. The room was beautiful. We got a 1 bedroom suite. It was beautiful. The modern touches like sinks, doorknobs, twin ceiling mounted shower heads, etc make you feel like you are staying in a much more expensive resort. Everything felt like it should have cost much more per night. I would compare this resort to the Parrot Key Resort. But this one is in an awesome location. It is basically a block away from Duval at the farthest quiet end. If you dont mind walking (we dont) than the location is PERFECT. Easy to get to all the happening locations but also in a VERY VERY quiet area. It was beautiful. Also there were 3 balconies. Which was amazing. The bed was insanely comfortable. The stairwell had ambient lighting which was very cool at night. 2 people might be overkill for some folks but we like to stay in nice places. A 2-3 bedroom suite would really be a treat for a larger group. I really had a great stay.

It was great, I will stay at Santa Maria Suites again. Very clean and beautiful decoration.

Did not like additional charges. For example, extra person charges, turn down service charges, etc. which were not explained at booking and/or given option to refuse service.

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no complaints. Great Hotel!!

staff good hotel good would stay again

Great place to stay! Hotel was very clean, staff super friendly and helpful. Definately will go back!

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Hotel service was acceptable but service could have included a bit more of the low cost frills as seen only on first day of stay (pillow chocolates, bottled water, muffins, etc.). Was told the only blender at both hotel and adjoining restaurant was broken, therefore only canned beer and wine could be served during happy hours; clean warm pool towels were provided. 2nd floor bi-level accommodations were comfortable and clean, but pool-side room was very noisy in early AM, with constant slamming of 1st level pool-side patio doors commingled with loud conversations from somewhere(?). Room away from pool-side was cool, quiet, and peaceful. Website pictures are close to actual. Hotel personnel were pleasant and courteous. Restaurant serves affordable 1st rate sushi and Japanese cuisine. Beach is partnered with adjacent hotel and located a bit off-site.

Highly recommended, good location, large and comfortable suite, friendly staff we enjoyed our stay, traveling with a toodler it was very nice to have washer and dryier in the room

Thought it was very nice staff was friendly and they remembered my name so that was a plus in my book

Great stay.

Very impressed by the Santa Maria Suites. The first time the description and pictures were spot on!

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Loved the hotel and all the ammenities it has to offer. Where else are you going to find free smoothies, wine and ice cream?! The rooms were spacious and the kitchen was fully stocked. I, and the rest of my entourage enjoyed it fully!

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Best place to say in Key West. Great location. Great service!

I love the hotel beautiful place. Amazing room. But we had some issues, first we ask the front desk to have a pull up sofa set it up...we left to walk around and stuff when we came back it wasn't ready, so we call the front desk and they brought me sheets to make it the bed myself..the sheets we used and dirty. So I end up using my own because my 3 year old child was going to sleep there. And also one day we were at the room when the maids were there for the cleanning....OMG...there were impatient and had attitute.

Derek, the poolside concierge was incredibly service minded. Nothing was too much trouble and he provided our teenagers with day long smoothies, towels and us with some fantastic recommendations. If you are in Key West, stay here!

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This hotel is actually a condo setting. We had the 2 bedroom, 2.5 bath arrangement. It was perfect for our family of 4 that included 2 teenagers - a girl and a boy. Each child had their own bathroom and sleeping arrangements. It is close to everything - 2 blocks from the Southernmost Point and you can walk everywhere. Mallory Square is at the opposite end of Duval from this hotel, but within walking distance. The staff is very accommodating and eager to help with any arrangements you need, or give you directions to restaurants, shops, attractions, whatever. They never steered us wrong! The pool is small, but perfect for unwinding and having a cocktail, which is a complimentary happy hour 4:00-5:30 for wine. Ambrosia, the sushi bar on site, is wonderful. The kitchen was appointed excellently, had everything we needed, including soap, sponge, hand towels, in addition to washing powder for the washer and dryer in the condo. Stainless steel everything. Refrigerator and freezer drawers, in lieu of a traditional upright, are the perfect size for this condo. They even have a wine refrigerator! Decor is very modern and very comfortable. Even the sofa bed was comfortable according to my son. Parking is free on site and easily accessible when you need your car. I highly recommend this place!

It was ok. I just didnt like how the front desk was a little rude. I got a 2 bed room villa i was only staying one night. I went with my cousing that just got back from Iraq and he's never been to the keys and he always wanted to go, so i decided to take him as a surprise. When i got there i went to go check in. The front desk saw my cousing with is girl friend and just started to tell me oh i have to charge you for another gues plus tax I was like hold up i got a 2 bedroom villa why would i get a two bedroom villa for if i was coming alone. He was very rude!! I mean i just came in and he was already barking at me and i was only staying one night not even 24 hr!!! like come on!!!! they charged me $ 76 extra!!!! That sucks first time that ever happend!! its funny how people are he said rules are rules when i came back that night i told a different front desk agent what time the pool close he said 10 pm it was 1030 he said i know you guys are on vacation and that he hates that rule and told me if your quite you can go in. Thats a Good frontdesk!!

I like the place. I have stayed there before and will return again. The staff is generally helpfull. There were two issues with the room, however, it smelled of smoke and there was blood on one of the chairs.

Very nice, modern decor. Great service..

Loved everything about this hotel- room and pool area were lovely and spotless. The staff were very helpful and friendly.

What a gorgeous place.We rented the 2 bedroom suite and it was very nice.The pool was amazing.Very clean and neat.We will definatly stay there again.Cant wait to return.

It eas on pf the best hotels in which ive ever stayed. I didn't care to leave the rooms.

The best experience I've had at any hotel/resort! It doesn't get better than The Santa Maria Suites. The hotel was gorgeous, the room was amazing, the location was great, and the staff was exceptional(friendly/catered to our every need)!

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Couldn't ask for more in a suite!

All staff were very pleasant and accomadating. All was very pleasant and inviting. When we first arrived we were told to book directly with the Suites instead of using any of the ONLINE agencies because it would save us money. We ended up paying additional fees when we first checked in. They stated we made the wrong move by using ONLINE services. That was the ONE and only fault and of course it was upon arrival. Other than that I would highly recommend this resort.

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This place was great, It was like a condo with 2 bdrms each with thier own bath. The unit we had was a 2 level, and the first level had a 1/2 bath in it with a full kitchen with all utensils and supplies. each bedroom and the living rm had 42" tv's. it was right down town off Duvall st where all the action is. pool was great I am definitely going there again, this time for 4 or 5 days to enjoy it.