Royal Mirage Deluxe Marrakech - מרקש

Nice hotel..more like a 4 star than a 5 star. good breakfast. Had a very nice room with beautiful view. Just make sure that you don't get any of the rooms above the night club. The party dosent stop until 5 o'clock in the morning. Also Note that the hotel does not allow you to bring any food or drink from the outside into the hotel, not even to your room.

The staff were not transparent and did not inform us prior to us having a buffet dinner of the pricing. The price is too high for the quality of a buffet dinner. There was hardly any meat in the Tajin that was served and the food was not hot. The hotel lobbies were filthy as construction work was being carried out and those areas to the suites were not barricaded by the hotel. Dusty and dirty curtains were poorly hung. The fixtures in the bathroom and bedroon are very old and not well serviced. The shower is very small and old fixtures where the shower door could be locked from the outside of the shower. That was quite scary! It is definitely not a 5 star rating.

Hotel was under renovation, this REFLECTED poorly

Basically, an excellent hotel - let down by a total lack of ambiance in the fairly expensive evening dining room (only one dining room whilst we were there). The food was OK - the service definitely not so! 20:05 to 22:05 is too long for a 3 course meal - when we already knew the menu!! Breakfast, on the other hand, was comprehensive and most enjoyable!!

Some staff unhelpful. No hotel information provided. No local trips advertised. Hotel restaurant had no menu displayed. Good location. Could be easily improved

Arrived in a taxi and waited for someone to help us with our luggage but nobody showed up so ended up dragging it up the stairs ourselves. Waited at the reception for ages to be checked in as there was only one person who was busy with a French couple complaining about something. Then we were given a room that was already occupied by someone else. Then waited again at the reception for a new room. The room was large but not particularly inviting or comfortable. Had to go to the bar to buy water. We couldn’t sleep at all until 6am because of the noise of some party. Made a mistake of having dinner at the hotel restaurant. It was empty but had to wait for over 15 minutes for menus. Ordered steamed sole with vegetable ratatouille and was treated to fish fingers with boiled cauliflower and carrots. I should have taken a picture to proof I’m not making this up. The soup was nice though. And there was very strong unpleasant smell around and inside the lifts. I was very happy to leave the hotel the following day.

אורח זה לא כתב תגובה.

Pros: great location - nice rooms with space - big and nice swimming pool - friendly staff Cons: Walls are made of paper, I could hear my neighbor coughing - Although staff is friendly, service is terrible. It took me hours and hours to have any tiny issues (electric outlet not working, wifi down, dozens of flies in my bedroom, room service not answering the phone etc.) fixed. There is a bar and a disco inside the hotel, so expect to hear some music from your room until 12am or so. Overall it is a nice place that isn't worth its price and that I wouldn't recommend to any one looking for the quality of service that is supposed to come with 4 or 5 stars hotels.

Located near the medina - rooms were clean.

אורח זה לא כתב תגובה.

it was great experience staying in your hotel

Great - everything was great! Can't say a bad word - people, sevice, food (amazing!!!), room, pool, location..super

Good place to stay near the Medina. Close but not right up in it, which is great. Food prices are high for what is provided. This is rated as a 5 star but is really a strong 4 that needs spruced up but the feel of the place is very Marakech. Good breakfast

It was an excellent

I's not a 5* as rated, but if you get a good deal it's location & facilities make it excelent value for a 3 night stay. Breakfast is nothig more than ok. Food limited & service poor. We booked a Double, but they expected us to stay in a twin & move after the first night. Complained & got upgraded to a Junior Suite - happy with that. Pool good. Location ideal by the city wall & good for Medina/Souks & gardens etc.

Our stay was very memorable in Marrakech! Our hotel was close to alot of attractions and most important within walking distance of the best market I ever shopped in! There were a few little set backs about our room as one nite no bathtowels were left ect. One good thing was they tried to correct these problems rights away! Very clean hotel which was most important. Good coffee and the buffett breakfast was quite good! Beautiful lobby and free computers to use in the lobby which I most enjoyed!!! Nice big balonies though a problem with pidgeon waste but our maid cleaned it thoroughly everyday! The hotel also paid to dry clean some bathsuits ect. that the pidgeons decided to use the bathroom on:(We found if we tipped our maid she would go all out and sprinkle rose petals throughout our room and bed , which was very nice!!!The pool though not heated was the cleaniest pool I was ever in and felt quite refreshing on a hot day. The poolside food was good and displayed very nicely when delivered to your lounge chair! We would go back to the the Hotel Mirage deluxe in Marrakech again!!!! Decent price as well!!

אורח זה לא כתב תגובה.

אורח זה לא כתב תגובה.

The hotel is perfectly luxurious, and staff are friendly etc. Room service is debateable. The tajine ordered for room service was cold and had to be sent back and re-heated. Not the service of a 5 star hotel especially if you paid full price for it. However the breakfast we had in rom service was perfect and the buffet breakfast is also good. The tajine was the only thing that let the hotel down.

It is a 5 star hotel and its luxury is obvious; spacious rooms and excellent services all the way. However, a drawback is pestering pigeons taking night rests above the balcony of many rooms. Shit and feathers in the balcony is not pleasant and is at a loss to understand why not the Management has taken actions to get rid of the birds. Another minor nuicanse was none-working locks on balcony doors. Food was fair (breakfast and supper) albeit services were good. Missing bacon at breakfast - got this in Dubai at a 5 star hotel there. Location is OK at walking distances to the Souk and Medina and also to the shopping district near the railway station. It was a triffle cold so nobody was in the pool - the area looked very nice indeed. Good value for our money but food not to our taste.

Wonderful!!!

אורח זה לא כתב תגובה.

אורח זה לא כתב תגובה.

This is a true gem. I got a 50% discount which made the deal even sweeter ;o) It's a small hotel with a true arabian feel to it. The interriour is classic and original. The pool is clean and huge. The breakfast is good but could be better. The only negative thing is that if you tell the taxi driver where you stay the pice for the ride goes up.... Even though I loved it, I'll say it's not a 5 star hotel, I would rate it to 3½

Great location, great services, morrocan style !!! i would recommend this hotel greatly

exellent very happy with every aspect of my stay.

Within 15 minutes walk to the Medina but need to cross some very busy roads whilst having to dodge the numerous motor cycles who have no regard for other road users or pedestrians.

אורח זה לא כתב תגובה.

אורח זה לא כתב תגובה.

terrible service and very rude staff! we had to change our room because of a smelly sink releasing disgusting oozing smell but failed to respond to us quickly wasting our whole day waiting to change rooms. very sloopy staff who give u one word answers. car park attendent however was the only pleasent member of staff we came across there. not a five star hotel!!!maybe four or three for its service. room service poor and quality of food was horrible. extra charges were made too. regretful we stayed there. Air con was broken and they couldnt even fix it for us.

I did not enjoy this Hotel even thou it actually looks as good as in the photos. The service was bad and the employees did not put any effort into it. The Pool area was dirty and you had to ask for everything to be done. I am sure the on-going Ramadan affect the employees but my recommendation is to close down the Hotel if they not are able to provide a service that you as a customer aspect in a 5 star Hotel (or any Hotel actually).

I read the reviews and was a bit worried, but as I was heading back from the mountains all I needed was a big pool to relax my tired muscles. It's not maybe exactly European 5*, but nor is the price, and it's still very nice. Big, air conditioned rooms with balconies, nice Moroccon decoration all over the place, two restaurants (I would recommend rather Moroccan than Western cuisine), and as many have stated, the pool is super. Nobody asked me any tips so maybe they have done something to improve the service. The pool side service was kind of slow, but during the lunch and dinner everything was very polite and effective. I got shampoo to my room only on the second day, and the room service did not fill the mini bar, but I consider such a very minor issues compared to the price of the hotel.

The hotel building itself is gorgeous; quite grand and impressive. The pool area is wonderful and very quiet. We spent a couple of days relaxing around the pool, soaking up the sun but trying to get anything to eat is a serious battle. They staff were very friendly but quite useless, seemed to be 5 staff per hotel guest but it still took 20 minutes to get a menu each time we ate from the tiny selection. One lunchtime we were in the dead restaurant for 3 hours waiting for them to bring anything edible. One 80% raw salmon fillet and a seafood tagilitelli without seafood (pasta and grated cheese) was very disappointing, however the carbonara was lovely. The reception staff giggled between themselves each time we were there and didn't seem interested in answeing any questions we had about the area or anything for that matter. To summarise: Beautiful hotel, the building is 4/5* but I'm not sure how they got that rating as there are no facilities apart from the pool and the services is pretty dreadful. We did enjoy our stay as Marrakech is wonderful and we went for a few days relaxation but the frustrations of getting anything to eat or drink would mean that I would choose another hotel next time. It is not close enough to anything to pop out for lunch when you're enjoying the poolside, but is fine to wander out to the square for dinner each evening.

-The swimming pool is super -The room service is very poor, I spent two nights there and had to call several times for shampoo, soap, gel ...and at the end I had to buy it from outside. Is is a 5 starts standard? -Minibar was checked in at the beginning of my journey and many items found missing. They did not refill it and during my check out, they wanted to charge me. The hotel is super, but I feel the management is very poor.

I'll start off this review by saying that this hotel is far from being a 5 star as listed by Hotels.com. The low rate should've been a red flag. It may have been a 5 star at some point but we were told by a cab driver that it's now being run by a management company whose number one priority is definitely not customer satifaction. I would recommed a hotel on one of the main boulevards. The front desk, concierge and management is rude the only decent people we encountered was the girl who cleaned our room and 1 waiter. We've stayed in 3 and 4 star hotels in Marrakesh which offer way better service. As we strolled we ran into the other hotels advertised in Hotels.com which would've been a better choice.

The comfort of the hotel was a overall nice experience. But service was NOT five star standard. The female receptionist spent talking on the phone, then with the guests problems. Eventhough the hotel was fully staffed, the waiters at the breakfast buffet and by the pool, were nowhere to be found. Not five star worthy.!

one of the most beautifull hotel.i ever been.its five stars hotel in every aspect.

I would not rate this hotel as 5 star. The finishes in in the room are deteriorating, the balcony was dirty, the shower door leaked water around the seal thru to the floor and many other small items showing the aged hotel is not being maintainted as required for its rating. The reception staff were not pleasant and did not offer proper asisstance when requested. The security guard and ushers were very pleasant. On the good side, the hotel is in a good geographical location, the pool is excellent and the restaurant is good.

stayed at the hotel for 3 nights in june and although the hotel was extremely quiet, we thoroughly enjoyed our stay. Staff were friendly and didnt harrass us for tips like a previous review, the breakfast was excellent and the rooms clean and tidy. I would definately stay there again on my next trip, the outside area and pool were also wonderful.

אורח זה לא כתב תגובה.

This hotel is amazing. It is worth going there just to see the decor. The swimming pool was one of the cleanest I have ever seen anywhere. The breakfast buffet is more than adequate. The staff are polite and very pleasant. If there is a slight criticism it is that the hotel lacks any kind of atmosphere and a lack of entertainment.

אורח זה לא כתב תגובה.

אורח זה לא כתב תגובה.

Great hotel if u want join Medina nd the old city, service is like all Marrocco, service quaity 6 (1 10)

A big hotel offering a good clean room. Elaborate surroundings. Lovely pool area though its not heated so freezing in November. Breakfast is disorganised but tasty. Its a good location 15 mins straight walk from medina. Rooms spotless and staff friendly

My family and I recently stayed at the Royal Mirage Delux as we needed a base to stay before flying out of Marrakesh the next morning. The location was fine - a short taxi ride to the hotel, the pool was lovely - but the service and food were dreadful. It seemed to be an inconvienience to the staff to have any customers at all - they were very difficult to find and when they did all they were interested in was getting a tip. Food at the hotel is very expensive and very poor we asked for a dessert that was not available (not a lot was) we were then given some vanilla ice cream and charged the equivalent of £10 for it! I would not recommend this hotel.

The hotel staff were not cooperative, the main problem was with the air conditioning , in spite of complaints, the room was hot , in a hot climate such as Marakech , this was very important

Avoid this hotel, Its definitely not 5 star although they still charge 5 star prices, 24 quid for a fish salad, 3.50 for a glass of cola. The staff followed us around hinting for a tip ALL the time, The mini bar fridge didnt work, no towels in the bathroom then when we asked for them we got 1 towel, there is satellite tv advertised but is actually only 1 British channel (BBC world news) staff struggled with English language and only the receptionist was fluent in english ( most only speak french or Arabic), breakfast was very limited and only served once at half 7 so if you get there at 9 its half finished and shriveled up.On the web site the rooms look fantastic but are very minimalistic and totally different from the ones advertised. The hotel is 15 mins walk from the main bazaar and we were left to fall victim to the taxi drivers who sit outside waiting for hires. I felt the staff could have helped much more than they did and compared to the people we met outside the hotel were actually very unhelpful. We were very disappointed. On the only plus side the pool is fantastic. It was the saving grace of our trip. i wish we had heeded the reviews before we booked.

Execellent hotel execellent location what more can you say!

Very pleasant check in experience, quick and efficient. Had requested an extra bed for the room, which wasnt present, but this was quickly corrected. Rooms v good air conditioning, which is important in the morrocan summer!! beds were quite hard we felt though. breakfast buffet -v good,cooked or continental, + fruit good bar area and outdoor swimming pool. restaurant okay - id give only 5\10 for food quality here, but im a bit of food snob!! better off heading into town!! would be 5\5 overall if beds weren't so hard! also - we only stayed here for 2 nights as we wanted to travel around morrocco a bit, before returning to a marrakech later in the trip. Stayed in a 4 star hotel the 2nd time - and there is a MASSIVE difference in quality!!