THEhotel at Mandalay Bay - לאס וגאס

The staff/management took care of a few charges on our bill that we thought were unfair. They stepped up and I would return with my family. It is at one end of the strip, which is tough and the hotel is slightly older than other hotels in the area. Decent value (especially with the pool area) for the money.

FREAT!!!

I really like THEHotel, but i'm disappointed by the quality of service by hotel personnel and food at the mid tier restaurants and room service. I don't mind spending the money when i'm getting the value for it...i just don't find a consistent level of service here.

Everything was ok , but I dont know why this and several hotels dont offer free wifi , is like not water , not even as telephone that has a variable cost , wifi has a fix cost, that is a bad services in all hotels that dont offer wifi.

Room wasn't ready at check in time and when asked if we could go to the pool we were directed to a casino bathroom to change. Many of my issues were not hotel specific...we decided to take to family to a nice dinner at Aureole, we were one of 4 tables at the time and we were largely ignored by the staff, treated like we were below them, and the food was terrible! Be warned.

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I am a big fan of hotels that do not have casinos as part of their lobby. The Hotel offers a clean, modern, quiet lobby with a bar (that has a jazz band some nights) and restaurant (really liked their breakfast). The hotel is connected to the Mandalay Bay so you are always very close to a casino if your heart desires. The rooms are big clean, and great bathrooms, only compliant is that the bedding could be a little more comfortable.

This Pet friendly hotel is decent . The front desk service is not very efficient. Takes a long time to check in. The rooms are good but very dark since there s no view because of the tall walls built outside the windows. The dog park is situated close to garage parking & incoming cars so not very safe for your dogs.

Only stayed here one night, asked and was upgraded to a penthouse suite for a small fee. The experience was incredible. Huge room, full of plush amenities, everything in perfect working order, lavishly decorated. The staff was friendly and courteous and made every effort to ensure I was having an enjoyable stay. I have stayed at many of the nicer hotels on the strip and this has topped them all. I will definitely be returning.

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Overall a nice resort, just disappionted with all the extra charges for anything in the room such as coffee for $4 a cup! I would have also like to see a few more resonably priced restaurants within the hotel. There were no shows in the resort either which made us always having to leave in order to see one. There was a nasty stain on the headboard in our room.

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We enjoyed our stay quite a bit. We met up with another family and upon checkin we got a slight upgrade and resort credit since they couldn't get us on the same floor as the other family we were with. The room was great and the service excellent. There was some construction going on, but it didn't bother us at all in our room. We stayed at The Hotel which was super. Only drawback was the walk to the main pool was a bit of a hike. However, if that is all we could find wrong with the stay, it must have been pretty good. Will stay there again.

Loved the hotel, the room, the location. Although the staff was fantastic face-to-face, there is room for improvement in getting in touch with housekeeping, guest services or valet on the phone. We waited 20 minutes, twice, for guest services to answer the phone. Valet and housekeeping did not pick up at all. A small but frustrating price to pay for an overall great experience.

Room and customer service top notch. As with all high end hotels there was an additional charge for everything it seemed. A common comment among guests was the $4.00 charge for an in-suite coffee while car valet service was free. Small thing but guests commented about it. In hotel shopping and stores were very convenient and pool are was the best. The shark tank and aquarium was A1. Easy access for the car driver and a superb lobby dining area.

Rude and unprofessional clerks at the front desk when you check-in and check-out. They are aggravated to be working and it shows. Standing on a line of 20 people and the front desk clerk says he is going on break, when they are already short staffed.

Overall experience was decent, but not worth the cost. Each room had 3 TV's - none of them in HD. This turned out to be a major issue because I had planned to show a slideshow to some friends using an HDMI adapter from my laptop. The front desk referred me to tech services, who couldn't help and suggested that I go to the store to buy a different cable. You kiddin' me?

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Needs a facelift. It wasn't clean - ugh.

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I have stayed at THE Hotel before. Every time I stay I have a great time. The night club does add some noise until it closes, but otherwise a great hotel.

Great Hotel. I stay in Vegas a lot and have stayed in almost all the big Hotels. This is always a top favorite.

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I was here on a StayCation and it was great. Some of the tables were dinged up and calcium around the nozzles of the tub but the over all appeal was nice. The 1 hot/sunny day they closed the lagoon for a private party which sucked bc that's was a major appeal in the resort itself. Great service tho.

My room was a bit noisy. The cleaning staff were loud in the morning. Lot of door banging and yelling. Overall, it is a good hotel at a reasonable rate but far from the other major hotels.

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Everything would have been great, but the battery failed in our door and we waited an hour with screaming kids while an engineer meandered up to our room and fixed the problem. Other than the location which is far from the main part of the strip, the rest of the stay was perfect.

Great customer service! Great ambience!

Was a great place to unwind and relax, but still easy access to casino.

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Overall THE hotel was great, but the bed was very uncomfortable. The mattress was too soft and the pillows were too hard. My wife and I did not sleep well for a single night during our stay. We will not be back.

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Almost perfect experience. Disappointed that my suite did not have a mini fridge, also when we checked in the front desk employee didnt seem as enthusiastic as his fellow employees. The suite and the rest of the hotel was well above my expectations.

The size of the room was fantastic. it needs a bit of a refreshing. Expedia seems to get rooms close to noise or elevators....

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The smoking room was full of burn marks, the carpet and the duvet covers especially. The living room tables looked like they had been tossed around and were totally beaten up. The desk chair was so worn out, you could see through to the foam. The "guest" bath had a lot of questionable "stuff" on the walls. On the last night we were there, around 11:30pm, the bath tub was draining and it over flowed through the shower stall. It took them 15 minutes to get someone up to the room, and another 30 minutes to get the bathroom cleaned up. I have stayed here before (years ago), in a non smoking room, and it seemed nicer. Maybe because it was newer. The rooms really need some extra attention when it comes to cleaning and maintenance. For the price, it was worth it for the size of the rooms. And you can't beat the view from Mix Lounge!!

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Everything was great except the hard time the desk/security gave my wife when she lost her roomkey while running.

It was a very comfortable experience.

It is a Superior Hotel & therefore I expected great service.I only stayed one night as I was there on business. I goy up early to catch a light breakfast and to my surprise the shower had "NO" hot water. So I had to bathe in the tub. I went to the front desk and adviced of the problem, and they sent a plumber to my room to fix. (I had allready showered), then I walk have the hotel to the Buffet which I had a complementary tocket with my room, and they ask me for my ID, so I had to walk all the way back to my room and get the ID, I went back to the front desk and asked why they did not advice me to take my ID, they seemed surprised but that was it.I did not expect any freebies, but I did want the front desk people to be more cooperative and maybe understanding and in some way make it up to me, so it was not a pleasent stay becuase of that!

Overall okay...had a tired look about the room. Needed a pick me up.

This was our first time to Vegas, we arrived late in the evening around 3 am. I had booked the suite, but when i arrived all the rooms were taken. immediately she put me in a penthouse. The service, the cleanliness,the staff, the room and the hotel were amazing. everything about this hotel was great.

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