Oaks Cable Beach Sanctuary - Cable Beach

Enjoyed our stay in the two bedroom suite. pretty spacious with a garden view but the pool just outside was a nice touch - there was also the main hotel pool and around three other pools so we had the pool to ourselves each time. Although Susan the reception lady was really helpful, we were told that there were no cleaners for our 4 day stay due to our package - not sure if that was true. Our smoke alarm battery was faulty so gave off an irritating alarm every 30 seconds. Susan came and rectified it once, but it came back on in the middle of the night.Overall decent stay.

very nice.comfortable bed. Went to the resturant,great service there as well

We landed in Broome on Christmas Day to be greeted with a voicemail from the Oaks asking when we would be arriving. The receptionist told us that she wanted to go home (5pm) There were no taxis available and she was unable to help with the shuttle bus or a taxi. 2 hours later, after sharing a taxi with other travellers, we checked in and were told that the restaurant was closed for refurbishment, the dip pool outside our room was closed for maintenance and there was no one to help with our luggage. In 40 degree heat, on Xmas evening, we dragged our cases through the resort to a room to find no food or drink. There wasn't even an ice cube to put in the tap water. The bins around the resort were spilling over with stinking garbage and broken bottles (inside the pool area) and remained like that until Dec 27. We had no housekeeping either until Dec 27. We understand it was Xmas and staff need time with their family but they shouldn't take bookings if they haven't got the staff to support it.

אורח זה לא כתב תגובה.

אורח זה לא כתב תגובה.

Overall OK.Asian room cleaning man pushed past my wife and rushed into the room as soon as she opened the door, then fled when he saw me lying on our bed.Phone in the room didn't work.