Holiday Inn Express & Suites Westfield - ווסטפילד

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Overall it was good, we stayed one night to attend the Open House for Westfield State where my son is attending in September. But I was very disappointed when we went to take showers and there was no hot water!!! Called the front desk at 7am to let them know they said they would have the maintenance man reset the boiler. Waited another half hour no call to let us know it was ok and still had to take cold shower. Could not wait for them to come up we would have been late for the Open House. I will make sure if I do stay in this hotel again that I will check the shower. I travel a lot and never had this happen, and disappointed how it was handled and still not fixed.

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The hotel was nice, but the water in the shower did not get hot. I would say it was about body temp- not what you're looking for after coming in from some snow flurries. I let it run for almost ten minutes, thinking it would warm up, but it never did. Also, for a room on the first floor, the heavy drapes to block out the light didn't close- so all that was over the window was a sheer. It was a little unnerving being in the room with the lights on after dark. Otherwise, the hotel was clean and served its purpose.

Great room, comfortable bed, and very respectful/ helpful staff. Only drawback no mini fridge or safe in the rooms

The room and bedding were clean. However, the bathroom while clean has a water leak between shower and toilet. Also, poor quality base tile work in bathroom. Only other comment is rather than 4 small pillows (2 soft/2 hard) on a king size bed, they should have 6 pillows (just add 2 medium) . . . .

Clean quiet comfortable. Great pool, friendly staff. Reasonable rates. Only the views of industrial storage & truck parking detract from this great hotel.

The Hotel is fairly new and very clean. It does, however, reside in a lot with small factories around it so it not scenic by any means. Breakfast was basic ( mostly microwaved) If your looking for a quick bite in the AM, then it's fine. It's not a full buffet like some other hotels. Front desk staff was friendly and helpful. Other staff don't I ran into didn't seem to acknowledge you even after greeting them in the hallway. Walls seem paper thin as you can hear everyone's TV on either side of you which is a bummer given that the hotel is a few years old. But, overall for a short stay close to Westfield State University and 6 flags, it's still an OK place to stay.

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The property is in a rather run down block, but it is fine. Room was clean and comfortable, staff cool but efficient, no pets policy was incontinent for us.

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First day when we came back to the room late in rthe evening 11:00 Pm the room had not been serviced. Got towels from the front desk. Second day room was serviced but no in room coffee, no cups or plastic glasses , no shampoo etc.

This room had everything I needed, As with all these discount hotels, there is little extra service (no food service other than the breakfast buffet; no amenities other than a pool) on the property but the basics were of good quality. There were several national chain fast food/family restaurants inthe immediate vicinity which was in a light business area on the outskirts.The personnel were friendly and my room was very attractive, modern and well appointed. I am always very appreciative when there is free wi-fi and here, HBO was available at no cost as well. I thought the room charge was a bit high - or perhaps just not a bargain.

The hotel was easy to get to and the staff at the front desk was very nice. We had a few issues with room. There were cobwebs in the bathroom and the light would not stop flickering. Other than that, we were satisfied.

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I went to the hotel to visit my daughter in college and have stayed there before. Nice hotel but they jack the prices up during the fall so too pricey when moving kids into school. The staff however is amazing. My car died about a mile down the street, the front desk could not be more helpful. One of the women who worked in the laundry actually took me to walmart where I bought jumper cables and she helped me get the car back to the hotel where it would be safe til I could get it fixed. The next am the front desk was just as helpful finding an honest mechanic and tow company. Thanks to them all went well. All three were staff members should be commended for thier efforts.

Stayed while visiting BBall hall of Fame. The place was like new. Room was quiet and breakfast had bacon and eggs added to continnental. Pool was warm no jacuzzi. Surroundings are industrial off the main road. would stay there again

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Room was very clean and the bed was comfortable.

All good except for thin walls and ceilings. Seriously. We could hear every foot step above us like someone was hitting their floor with a ball bat. I think I could even hear the coffee maker next door, and TVs and showers were the same way. Visually a nice stay, but it sounded like we had people in the room with us.

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I travel regulary, and stay in lots of hotels. When I checked in the girl checked me into the wrong room. Then I brought my dry cleaning to the front desk and the same girl told me that they dont do dry cleaning. I can just call and the dry cleaners will come and get it from me. She had NO IDEA!!! The next morning, I checked to make sure that my dry cleaning was going out and the guy at the desk still had no idea how it works. Finally the walls were really thin, I could hear my neighbor all night! I did not like the hotel at all!!!

Although the area was marginal (somewhat industrial, lacking nice views, etc.), the hotel itself was modern and the staff was great. Additionally, my children loved the complimentary breakfast and enjoyed the array of food options. All in all, we enjoyed our stay.

Hotels seem to all provide comforters now instead of blankets. I'm sure there's a cleanliness reason - but comforters are HOT! Too hot for sleeping! THere's got to be a better solution.

I was in Westfield to visit family, and it was nice to be able to get a decent hotel so close, everything else in Westfield is crappy motels or very shady hotels. This hotel is very new, and it feels like it. The room was very clean, there were no bugs, must, or mildew anywhere. You can tell they cheaped out a little bit compared to what they were originally planning for the hotel, because of little things like there were robe hooks installed in the bathroom but no robes supplied, just a lot of small things like that. For the price it would have been nice to have a more luxurious stay, but as it was it was more than adequate.

Hotel encourages using towels more than once. However, no towel bars in bathroom. Had a problem with steam iron and requested a replacement. Same problem occurred with replacement (constant leaking). Many things missing at breakfast -- several people had to ask for items to be replenished. Long wait for service at the desk as no one was around.

This was a break we needed after a very hectic week. The room was neat & clean with a very comfortable bed. We felt right at home. The breakfast was generous & satisfying. Nice pool too! We will stay here again.

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Nice new hotel, good location just of the I90. The area around the hotel is not so great.

Great Hotel, had a problem in the bathroom and it was handled quickly and proffesionally. The location is good for franchise food joints and easy access to the highway, Walmart, Target or other non fast food establishments were 10 minutes or so away...overall will stay there again....10 minutes from Southwick Motocross track!

vERY NICE HOTEL, CLEAN AND STAFF HELPFUL.

Everythings good... but breakfast .............(need 2%)

The woman at the check in was rude and uninterested in customers- her computer work however wa obviously VERY important as she ignored us for 4 minutes as we stood waiting to be checked into out rooms.....

Hotel was very nice with a good breakfast including fresh hotcakes. Only problem was the door sometimes stayed unlocked after we used the key to enter, so we had to check to make sure it was locked when we left it each time. The desk clerk said the sticky lock would be taken care of right away, and I expect it was right after we left. We were quite happy with this hotel.

Great Hotel. Breakfast for me didn't have a lot of variety...I would definitely stay here again.

A nice hotel in a location that is perfect.

Place was clean pretty much looked like new condition. Pool was clean and warm. Free breakfast was as said. Coffee was actually good. Like any other hotel walls are thin. I always bring ear plugs had no problems sleeping. Would stay again if I had business out there.

Overall, very nice hotel. Good breakfast, real food, not just cereal and bagels. Nice staff, clean, safe area. Outskirts of town. My only complaint was that I stayed on the first floor and there were no solid window curtains, only the white see-through kind. I would stay here again for sure, but not on the first floor. Request a room above the first level and enjoy your stay!

Clean and well managed. Definately use this hotel again

Conviently located just off the Mass Turnpike. Hotel is fairly new. Staff was friendly and helpful. Room was a good size, clean, comfortable. Pool and fitness room were clean and in good condition. Location is convient, just off the turnpike (I90). No restaurant on premesis but they serve a fairly good breakfast in the morning. A couple of fast-food (Wendy's, McDonald's) places are within walking distance but you have to drive into Westfield (2mi) for anything else. Overall a good value for the money.

Very nice room with lots of space. Close to most of the attractions and staff is very friendly. We will return there when we are in the area.

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I asked for two queen beds, but when we arrived we were told that all beds with two queen beds were taken. We were told that they will place a full bed into a room with a king bed. Then, we saw that it was actually a tiny twin bed. Even though we told them that this bed was too small for a tall person like my partner, they did not care. I would not recommend this hotel at all!

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