The Allegro Royal Sonesta Hotel Chicago Loop

Great Location but tired old place.

Hmmm. Great location and staff. Tired finishes. Entire floor and rooms smelled old and musty. Towels hung to dry in the room stayed damp even though ac was on. Windows did not open. Honestly I would not stay here again until a major upgrade takes place.

martin, 5 לילה נסיעת עסקים, 10 יוני, 2022

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$100 held in reserve

Had stayed at this hotel many times when it was a Kimpton property. Sonesta has maintained the ambience while refreshing the decor. It is extremely convenient for sites in The Loop. The only negative is the $100 they charge your card (not reflected on the receipt) that they say they will refund in 5--7 business days. This is in addition to the $20/day incidentals charge which seems like just another way of jacking up the room rate. Rooms are cleaned only every 3rd day, which wasn't a problem for me.

Ian, 2 לילה נסיעה עם חברים, 10 יוני, 2022

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My stay was great! The staff was very friendly and accommodating. I will stay at this hotel whenever I go to Chicago.

Taleanna, 1 לילה נסיעה משפחתית, 2 יוני, 2022

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On Sunday evening, at approximately 1a.m., an unfortunate incident occurred where a person was stabbed multiple times right outside of our door of which we were unable to exit for the night due to it being a crime scene. I know that this was an unforeseen incident of which the hotel had no control, but we didn’t receive as much as a courtesy call to check on our well being. I find this to be very unprofessional and negligent of the management. Surely, a hotel of this stature with a four star rating could have shown some concern or made the effort of being at least the bare minimum of accommodating. It was as if we didn’t exist. Their security is also in question, because the perpetrator is listed in the newspaper as a seven time felon who was wandering around on the premises. Fortunately, we had just walked into the room minutes before the incident occurred outside of our door. Again, I understand that anything can happen anywhere at anytime, but for future reference, there should be at least some protocols in place to ensure the safety of their patrons.

Michael, 2 לילה נסיעה, 28 מאי, 2022

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Chicago

Felt so fancy. Amazing staff and service!

2 לילה נסיעה, 27 מאי, 2022

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Check in was terrible. I used to be a regular at the hotel many years ago when the property was a Kimpton. Service was always outstanding. Here they were less than friendly when checking in and checking out - no cleaning service and we were there for 3 nights - I understand every other night but they’re nights is a bit much. Hotel rooms are outdated and a bit run down and worst of all - there was a violent stabbing on the hotel on our final evening. We came home late after a concert and if we had been just a few minutes later we would have been at the scene of something horrible. Zero acknowledgment by the staff at front desk - terrible. Scary. Not what you ex left when you pay that much for a room - plus a service fee - with no service. The one bright light - Lucy & Omar at the bar. We had one drink one evening and Lucy has been there for years and was there when it was a Kimpton - she was warm, kind, friendly - everything I remember. I hope the hotel is treating her very well. Besides her we would never stay there again.

Petter, 3 לילה נסיעת עסקים, 26 מאי, 2022

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Great stay

Service is great. Rooms are super tiny. We had no hot water in our room but next day was easily able to move rooms. Nicely decorated hotel. Nice bar area. Great location.

2 לילה נסיעת עסקים, 24 מאי, 2022

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Worst night sleep ever

Severely understaffed. Mattress was a million years old, it felt like sleeping in a hammock, worst night sleep. They did change me to another room for the second night and the mattress was better but not great. The staff is nice but they are severely understaffed and every interaction even one the phone takes forever. Hotel management needs to realize travel is back to normal and they can't charge $350 a night and offer such a poor service. Also the rooms are small and could use an upgrade, everything seems old and rusty.

2 לילה נסיעת עסקים, 20 מאי, 2022

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Awesome place to stay!!!

We love everything about the hotel!!! We have recommended this place to several family members. The staff was very friendly and extremely helpful.

Kelar, 1 לילה נסיעה, 14 מאי, 2022

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They only clean rooms once every 3 days. The front desk employees were quite unfriendly. Overall, not a great experience.

2 לילה נסיעת עסקים, 9 מאי, 2022

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