Hotel Riu Plaza Fisherman's Wharf

The hotel was very nice and so were the workers. They would not hold our luggage when we checked in and our room wasn’t ready “because of covid” which doesn’t seem to make a lot of sense. But they got our room ready quickly for us so we could go out and do things.

It was a quick one night turn around stay. The check in process was a little long. The room was clean, had large beds, and was very updated and modern. The best part was the fire pits outside to enjoy our bagged breakfast or a cocktail. It was frustrating to not have a bag drop but the service staff was very kind and worked with us on the issue. Overall a great hotel and comfortable stay.

There was a mix up on check in and Iwas given another guests room. My room was on street level which I did not want and so it was incredibly loud all night long. I didn’t sleep at all well. My card key did not work to exit the parking structure and no staff came to help. Another guest had to help me out.

They are not cleaning the rooms, water pressure was low, my room want what I selected. The employees at front desk do not know how to talk kindly, I won't go back, but I don't hate them.

Overall good stay. Good location. $50 a night for parking so it the bill was a lot more than expected.

The CLOSED CAPTION in #4118 wasnt working

Very nice and excellent location

Overall it was ok I hate the fact that they do not tell you ahead of time that if you want to use their parking lot it's an extra 50 per night I stayed two night which plus service charge end up being $150 and breakfast was more like a fruit and granola bar. Expensive for what they offer. Sorry hate leaving bad reviews but I'm just being honest

The hotel graciously allowed us to check in early. And on the anemones of the hotel it says that there includes free parking the parking is definitely $40 just so you know. You pay that when you leave. But, it Super convenient to have your car stay there and just Uber everywhere or walk since everything is walking distance. Check in was easy and getting everything unloaded was easy but it was the satisfying to have such a limited menu for food service. There was no food vending options either.

No real coordination on how customers were being checked in. Parking was terrible and was not sure how to get in and out the parking garage. The main reason I picked the hotel was for parking and location and the parking garage was full upon arrivals and the hotel staff didn’t seem to interested in taking care of my needs. Yes I understand we are still dealing with COVID and things are hectic, but I pay a certain price and expect certain services. No apologizes were given and again staff was all automatic as could care less. I will not be staying in this hotel. This is the main reason I question staying in hotels because of service I have gotten.