Sheraton Westport Chalet Hotel St. Louis

The staff were friendly and helpful. The facility was beautiful and peaceful. The rooms were spacious and clean.

The entire facility is dirty and in disrepair- Your stand how anyone could check I guess in with a straight face. I did not see them.

Overall the property and amenities looked very nice. I’m not sure what happened with my room. There was hair left on the toilet and in the shower.

Our first time traveling during the pandemic and I felt like the place was clean and safe. Employees and Guests wore masks and practiced social distancing.

I reserved a lake view room which was not communicated. Front desk took care of that. The room was ok. A bit dated. No pens or pencils in the room. Screen door to outside was broken. Restaurant had very limited choices. The Plaza itself is fairly empty of shops and restaurants.

We liked that the hotel is close to our house because we just wanted a little get away. We loved that our breakfast was included. It was a quality meal, not just a continental breakfast. We were disappointed by the noise from the room above us. The children were running and jumping until 11:30PM.

Hotel is getting old. Not the cleanest place. Smells of water damage and you can see signs of it. Good location but needs an overall.

I have reserved a room thru Hotels.com specifically to stay at the Chalet hotel. When we got there, the place was closed and there was note on the door to call sister property. I understand the situation, however , a little notice would have been nice. So we drove to the other hotel, and at the registration I was told that my prepaid booking was cancelled. It took almost ten minutes for them to sort it out. The room was nice,except for the doors connecting to the adjoining rooms that made it feel as relaxing as a train compartment. It all worked out in the end but I really had my heart set on the Chalet.

My boyfriend and I stayed for an overnight 'staycation' on a Saturday night. There were lots of things going on at the hotel but our room was quiet and peaceful. It is really cool having a small balcony to stand on at night. We ordered the breakfast room service and it arrived hot and on time. We got plenty of coffee and had all the condiments we could need. We will be planning for a longer stay in the future. We had a club level room and I do recommend it. It comes with complimentary wifi and access to the club lounge. That is a small but nicely appointed room with free hor d'oeuvres in the evening and free breakfast in tbe morning. It gave us more options which we like.

Convenient with all the different place to eat there on the property