DoubleTree by Hilton Chicago - Oak Brook

I'm a Hilton Honors member. The first thing we noticed upon arriving in our room was that the toilet was stopped up. Got that fixed pretty quickly. That evening when I went to get a bucket of ice, the ice machine on our floor was broken. There was a large, very, very loud wedding in a room just off the lobby which precluded using the bar. I will say that the cleaning staff was excellent. Replenished the coffee packets, shampoo, etc and left the room very clean.

I called ahead of time to inform the front desk my flight arrived at O’Hare at 11:45p and to be assured I would be checking in after midnight. They gave me a speech about how they could give my room away - despite my reservation being paid in full. Anyhow, we check into the room and the toilet doesn’t work. It’s squirting water out when it flushes and it doesn’t actually flush. Not to mention the room was quite small. So, we ask for another room - they are unable to accommodate us nor do they send someone to repair the toilet. We literally had to drape a towel over the toilet because we had no other options once we realized the toilet wasn’t actually working. Just poor service. The location is nice.

Well i think for it being affiliated with the Hilton things need to change.. They need a refrigerator in the room. No refrigerators in hotels rooms is absolutely ridiculous.. Second i was going down for a relaxing evening in the hot tub and the water was warm not hot the worse part is the jets didn't even work.. it was definitely false advertisement and I would never return again.

Intended to spend some much needed rest and relaxation with my hubby. Shopped and bought a new bathing suit for the pool and sauna. 8pm on Saturday went on 2nd floor to swim. 15-20 preteen kids present without an adult. They were running, cursing, jumping in the water. They had a wet towel fight. They were eating food and leaving a mess. There was water everywhere. The jacuzzi was so filthy that it was closed the following day. Worst stay ever. We were told that there was a family reunion. Quite frankly, I don’t care. We were given a free breakfast. Didn’t help my situation. Destroyed my weekend.

The smell of the lobby and halls were amazing! Loved the "strawberry" smell. Can I please get a receipt sent to me. They asked if I wanted it printed or emailed. I did not get an email. I need to turn in into my company.