Residence Inn Ontario Airport

Nice but needs some improvement

I was shocked I had to pay $15 for parking. I didn't see that when I made the reservation. The front desk was a little rude/offended when I asked if i could check in 5 minutes early. I was upset by the fact that they had 2 shampoos and no signature bodywash like other Marriott properties. They also didn't provide pots and pans in the kitchen as described on the included items in the room. I enjoyed having a full kitchen complete with a full sized fridge that had an ice maker.

Nique, 1 לילה נסיעה, 29 מאי, 2022

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The facility had trash outside people were arguing outside of the room in the middle of the night and overall is in a really poor neighborhood

Valorie, 3 לילה נסיעה משפחתית, 27 מאי, 2022

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Poor stay,high price

This hotel needs a total renew all furniture is old and in a bad condition. Everything in the room didn’t work properly,we even had a leak at sink,fan didn’t work,smells horrible,coach was not secure to sit so they have to change room for us at the last day stay without offering any help for moving us. Breakfast was the worst experience I had ever had,though even any Motel would have better than food than this hotel. Pool didn’t have towels well in resume this hotel isn’t pleasant to stay for some days with your family. Only good thing is the two rooms space but that’s it!

Alejandro, 4 לילה נסיעה משפחתית, 19 מאי, 2022

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Keep looking...

There were cockroaches in the room. Enough said. Chairs had been chewed on by dogs, curtains ripped and badly repaired, the room was worn and shabby.

2 לילה נסיעה משפחתית, 7 מאי, 2022

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Sad

Room very tired, worn seating and carpet, guests upstairs played loud music all night long

1 לילה נסיעה משפחתית, 23 אפריל, 2022

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Terrible breakfast

The breakfast was terrible. The employees working in breakfast area were not readily available to refill what is missing. The creamer was empty but we had to look for the employee to replace creamer. Breakfast starts at 7 am and it was just 7:30 but most containers were already empty. The pool had a lot of dried leaves. The lay out of the room is nice. The hydration area is not open 24 7. The machines in the gym were very good. You had to pay for parking and if you wanted a faster internet you need to pay too

3 לילה נסיעה משפחתית, 21 אפריל, 2022

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Moderate Motel.

Low quality sheets, clean but not soft at all. Only feathers pillows, no down alternative. No extra covers. Small room. No smoking room that smells cold tobacco. I try to choose an other one but it was the same. Very friendly staff and helpful though . Not enough ustensils. Had to Pay parking each day!$15. Overall it is an upgrade motel

Francoise, 3 לילה נסיעה משפחתית, 24 מרץ, 2022

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The check was fast and great.

Wendy, 3 לילה נסיעה, 1 מרץ, 2022

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great staff great location, very nice stay

steven, 1 לילה נסיעת עסקים, 21 פברואר, 2022

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Online reviews are misleading!

The reviews online were great, however upon arrival that was not the case. The tables, bathtub and other surfaces were dirty. They did not disclose that there was an extra daily charge for parking. The door did not safely close when you left and the environment in general felt unsafe once it got dark outside. They did not provide a full set of pots and pans or other necessities for cooking.

7 לילה נסיעת עסקים, 24 ינואר, 2022

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