Holiday Inn Richardson, an IHG Hotel

I originally got a 2 night stay for my partner’s birthday and Valentine’s Day, but ended up extended our stay for even longer because of the snow and freezing weather. The front desk was very helpful with affordable rates and always gave us essentials when needed. The only problem that we really had was the bed that we slept on seemed broken. It seemed as though everytime we got on, it sunk right in the middle. And lastly, the toilet paper seemed used and not changed out to a new roll when we got in the room. Other than that, the staff accommodated to us as much as they could during a critical and cold time. Thankfully we had power, hot water, and heat when it was needed.

This hotel is not in good condition! Our first room the heat/air didn’t work, the fridge was broke, smoke alarm beeped all night and there was no iron and the was mold on the ceiling. They moved us the next day after a terrible night and the next room still had mold on the ceiling. We had several couples that went and there was mold in every room as well has multiple showers not working and heat and air not working at all. On top of that the staff is very hateful and forceful about making you wear a mask even to the point of threatening to kick you out of the hotel. We will never stay at this holiday inn again.

Hotel is charging me too. Same two nights! August 20-22, 2020 Expedia reservation conf # 137-469-7422 Send my bill ASAP

Staff was very friendly. The hotel is old and needs a makeover. Bathroom felt like an institution or for public use. Hair in tub and on counter tops by the sink.

The lady that check me in was rude and got a room with a very loud air unit that sounded like it was raining

Management service is excellent. Breakfast is satisfing service team is excellent and front desk team is wonderful.

Staff was nice and location was good.................................

I really like this location and will definitely be back in the very near future

i really have no opinion on this and really don't want to waste my time with this.

Super friendly staff and convenience of location and quietness of our room