Sheraton Norfolk Waterside Hotel

Personnel excellent and friendly. Room comfortable. The smoke alarm light is way too bright and flashes too frequently. The door to our refrigerator is broken and the frig in our first room did not work. A bag for laundry would be nice. Extra towels/washclothes in room would be nice.

Stayed for a week as a family member was in the Sentara General Hospital (7-10 min away). The employees at this Sheraton were the BEST! They took the time to talk to us and uplift us during a very challenging time. I love this hotel! Highly recommend!

Great location to see plenty on the Waterside area. Hotel was clean and staff was friendly. Food at on-site resistant was great as well. Highly recommend

Great view - upgrade! We were very comfortable!

GREAT room GREAT view EXCELLENT customer service an very clean

The staff was racist and rude said they were refunding my money but never did

Disappointing stay considering the price. Difficulty with room keys (had to go back down to front desk multiple times), no coffee pot in coffee maker, bathroom outlet not working

FILTHY There were black curly hairs on BOTH beds when we pulled the covers back taking extra precautions. We were moved to another room that had no toilet paper and a broken toilet paper holder with a FILTHY!!!! mattress skirt and moldy shower curtain. The stains were HUGE we just wanted to go back home!!! My 6 year old cried because it was so nasty. This was so unacceptable anytime but specifically during a pandemic.

Great views and great location. We enjoyed walking around waterfront

Nice room but not what was shown on Expedia. Room was very very small. With the small room nothing was offered to compensate me for the disappointment since I actually needed a larger room. I would not have paid this amount for a $360 room. But amenities were great and staff was amazing.