La Quinta Inn El Paso East Lomaland

No complaints our stay was wonderful the room was clean, beds comfortable, and staff were friendly and helpful. Easy excess to expressway and restaurants.

I was reserve a non smoking room and they give me the last room (Smoking !!) , then no hot water on the batroom , cleanliness bad ofsite and poor in the room.

All rooms don't have refrigeration or microwave

I had made a reservation through Hotels.com about two weeks ahead of time. When I got to the hotel at around seven in the evening, I was told by the desk clerk Marquise, "Sorry, we're all sold out except for four smoking rooms." (I had reserved a nonsmoking room.) They did have my reservation; they just chose not to honor it by saving me a room! The clerk went on to explain that they had recently booked a large government employee group, which bumped previous reservations. "Why did I even bother making a reservation?" I asked. He just shrugged. I called Hotels.com; the customer service rep immediately called the hotel, confirmed they had dumped my reservation, and provided me a refund. I then used the Hotels.com app to find and book another hotel. I should mention I've stayed at this hotel about TWENTY times in the past, without any problems. I hope this experience is not indicative of a new booking policy.