Town and Country San Diego

So Hotels.com call this large 2 star hotel a four star hotel for some bizarre reason. Sure it is big - but once you get into the rooms - it's like a motel 6. The coating on the bathtub was peeling, there were hand prints on the headboard, they provided practically nothing in the rooms - the coffee makes was almost at ankle height - I could keep going - but you get the idea. However, the worst thing about this place was the ADDITIONAL CHARGES!!! I paid in advance for my room - so to get there and be told I have to pay a resort fee (they call it "hotel services fee". Now i have NO idea what this fee was for - none whatsoever - we went to our room - had a drink at the bar - and that's it - but for everyone else who stayed there and used these phantom services - you're welcome - I paid for you... But at least we were able to get drinks and snacks and food right? well NOPE. EVERYTHING AT THIS HOTEL SHUTS AT 9:30 PM!!!! Except the pool. Kids can stay in the pool until 11 - but if you want a drink, some food, or a snack after 9:30 - tough. Fine - I can deal with that - it means a trip to the vending machine i guess... well NOPE - THIS HOTEL HAS NO VENDING MACHINES at all. So if you are hungry or thirsty after 9:30 pm you are really out of luck The parking fee is utterly shameful. Charging your guests to park at your hotel disgusting. Charging them the HUGE FEE these people do?? well that's just criminal

Mackenzie, 1 לילה נסיעה, 17 אפריל, 2021

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Overall ok but not what I read online

brenda, 2 לילה נסיעה, 16 אפריל, 2021

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Do you like loud parties and drunk security guards

It was the worst hotel stay of my life. There were multiple loud parties going on at the hotel all night. I was awakened at roughly 230 AM by the bass of someones music rattling my windows. That music lasted upwards of 45min to an hour before it was tuned down not 15 minutes later it was turned back up with lots of people talking loudly and shouting. This perisisted until nearly 4 am. By that time I was wide awake and decided to leave the hotel early. I decided to stop by the front dest on my walk to the parking structure which was on the other side of the hotel (NO parking either). On my way to the front desk I encountered a man who was stumbling (apparently intoxicated) down the walkway. Once I bought up to the man who was now hanging onto the fencing around the pool, to keep himself from falling down, I realized it was a HOTEL SECURITY GUARD!!! No joke no exaggeration! To say the least I was angry. The person who is there to ensure our safety was wasted (drunk, high?)! I walked to my car called the front desk and spoke to someone who told me they were very busy that night and there was nothing he could do about it.. This place has just undergone a huge remodel and it sure seems like all that money was wasted! They need to fire multiple people including management who hired these useless employees. I won't be back!!

Jeffrey, 1 לילה נסיעה, 10 אפריל, 2021

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Do not stay there. A very unpleasant experience.

Where to begin? 1) we were told there would be additional costs: resort and parking fees totaling additional $50 per day. 2) we were being upgraded to a better room.Ha! Very small. No seats on balcony facing construction. Also, ice was downstairs at the pool! Also, not near any parking. 3) we were given a map which directed us to the wrong area. After 20 minutes, we found someone who could direct us, which took another 10 minutes walking 4) after complaining, they gave us another room, larger, with seats on the balcony. Finally settled after 1 hour. 5) there is no service in the room. They don’t clean the rooms, take out garbage,zero. 6) if you leave the room dirty, there is an extra charge. 7) Saturday nite, there was no parking available. We had to park at the entrance, a 10 - 15 minute walk from our room. We were to leave early the next day. 8) they texted that I would receive the receipt for our stay. 6 days later I still have not received it after many requests to receive one. 9) I asked for some refund for the inconvenience. They gave $30 to use at the “Market,” a self serve place. We thought we’d be able to have breakfast there, but any order would take at least 1/2 hour just to take out! 10) I think I should receive some remuneration for this terrible experience. They said that that would have to come from the third party what booked it.

Sydelle, 2 לילה נסיעה משפחתית, 9 אפריל, 2021

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Not really a resort..anymore

This is what I just sent to the resort through their requested survey. My big frustration with this experience was how much you charge for parking, $25. This blew me away when we checked in. My wife tells me this was in the fine print on the hotels.com website so had I caught that, we would not have stayed at your "resort". I say "resort" because most of your offerings were closed during our stay or closed early. We spent nearly $60 on three drinks, a small bag of chips, and some M&Ms at your Market, which closed at 8pm. We were shocked! The bar was closed, your restaurants were closed, we left really wondering how it is that you are called a "resort". This was an extremely disappointing experience. When we called the front desk, we were constantly put on hold, the check in process was so slow, after hunting for some vending machines for water, we were told your property has none. Seriously you guys, I can't say enough how disappointing your property is. Forced to pay $25 a night for parking started us off upset about our hotel choice, everything else only made it worse. My only positive thing to say is that you have your hot tub and pool open. I know it's clear from this review that we won't be back so I am not expecting you folks do anything to make this frustrating stay right, but I am hoping you'll do something to fix what's wrong with your offerings so your future guest will get a better experience. Now I'm taking this and copying and pasting on hotels.com.

Michael, 2 לילה נסיעה, 4 אפריל, 2021

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Nice stay

It was nice, we stayed in the Junior suite. Only downside was the parking. They have limited parking in the back where our hotel was so if you’re out and about most likely you won’t get a spot you’ll have to park in the front and make your way across the resort. We also like carpet flooring so the wood flooring was nice but we just prefer carpet.

monica, 1 לילה נסיעה משפחתית, 3 אפריל, 2021

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Family staycation

Great for families!

gelcie, 2 לילה נסיעה משפחתית, 2 אפריל, 2021

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Not too shaby

Overall everytjing was pretty good. Getting into the property was a bit confusing due to all the surrounding construction.

Robbie, 2 לילה נסיעה משפחתית, 2 אפריל, 2021

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Parking NOT included

Beautiful hotel. Lovely and helpful staff. The only issue was not knowing nor being informed parking was not included. I was surprised and a little disappointed because the cost for the stay of 1 night was not cheap and to not have parking included and also not be informed before hand until I was checking out the parking would be an additional $25 was not cool.

Lisa, 1 לילה נסיעה משפחתית, 2 אפריל, 2021

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Dissatisfied with Town & Country

We’ve stayed at the Town & Country several times and we’re looking forward to enjoying the newly renovated facilities. First off, our room’s air conditioning wouldn’t stay on (only automatic with no “fan on” function), secondly the bathrooms have very poor ventilation (actually there’s none present) and we observed mold/mildew growth on the ceiling and lastly, other hotel patrons spread their wet swimsuits and towels all across the railing to our left and right; not quite the view I was hoping for.

Argentina, 1 לילה נסיעה משפחתית, 27 מרץ, 2021

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