Catalina Hotel & Beach Club, a South Beach Group Hotel

my stay was HORRIBLE i booked over a month in advance,only to come to the hotel and find out my booking was cancelled by hotel because supervisor felt price i got on hotel.com was too low, did not even have the face to speak to me in person. pathetic and waste of time and money

Rooms did not look as nice as the pictures, bed was very uncomfortable, the room & hotel had a bad odor. We did dinner twice and both bad experience, the manager from the restaurant was unpleasant to deal with. The only one that had great attitude and excellent customer service was the lady at the front desk when we checked in.

smells like mold, very tiny empty room for price

My room had to be changed 4 times. My first room smelled like mildew. The second room the toilet wouldn’t flush and the shower knob fell off. The third room the toilet was leaking. My 4th room was good. Bugs were in the ice. The downstairs pool was filthy.