Torel Palace Porto

Overstated hotel

Very limited public space. The restaurant is dark and the outside space limited and not that great. The room was a superior suite but the name is incorrect. It was badly designed, poorly laid out so the use of space was appalling, no bath, no real sitting area. The area they have designated for sitting is a space you would never use, dark, no view and dead space. When next in Porto we will find somewhere better

Simon, 2 לילה נסיעה, 24 יוני, 2022

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Bday Surprise!

Eclectic central hotel. The hotel surprised my fiance with a breakfast dessert and music box. I received ALL of the bonus points! 😁😁😁

2 לילה נסיעה משפחתית, 13 יוני, 2022

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Torel Palace Porto is a wonderful hotel. The staff are friendly, eager to help, and speak English very well. The hostess at breakfast and the breakfast crew in general (including the wonderful egg chef) are exceptional. Vincent, on the night shift for drinks, was stellar as well: very personable and down to earth. The hotel has a few quirks: for example, our bathroom didn't quite have a full door, and the moulding on the bathroom wall is made of something like Styrofoam. I also imagine that sound-proofing may be an issue in some rooms (though Room 3, being next to the spa, is a good choice for those sensitive to noise). Other quirks of the hotel are most welcome. The decor overall is stunning. The library/lounge is fantastic(al) and the restaurant (featuring black walls and decor) is extremely handsome by night (if a bit too dark for breakfast). Also: the literary theme is a nice touch: I just wish that there were English translation of Julio Dinis's works in our room! My many thanks to the staff at Torel Palace Porto for the wonderful stay. If I'm back in Porto soon, I'll certainly be stopping by!

Edward, 3 לילה נסיעה עם חברים, 12 אפריל, 2022

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The hotel lived up to all the reviews. Great staff - good food and a very safe environment. Well done and a big thank you to one and all. Neil Hunter

Neil, 7 לילה נסיעה רומנטית, 4 אפריל, 2022

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Torel Palace Porto is centrally located but not very easy to find. Our Uber driver had a hard time locating it. Once there, the lobby and library are strikingly beautiful. The “book” theme is uniquely incorporated into the hotel’s design and worth seeing. The impressive design may stop there. Our room, although unique, was not to our liking. One big room with a mirrored box in the middle which is a shower, sink and toilet stall. So strange. When I say mirrored room, I mean a room (about 8’ x 12’) inside the bigger hotel room with 4 walls of mirrors! It felt like an art installation. You just have to be into that. Also, the Blind restaurant downstairs is exactly what it’s called. You CANNOT order food. You get what you get. The restaurant is called Blind. Only room service and the room doesn’t have a coffee table. How do you have dinner at the hotel? We just didn’t understand so many things about the Torel Palace Porto.

helen, 2 לילה נסיעה רומנטית, 3 אפריל, 2022

חוות דעת אמיתיות של אורחי Expedia

The property is nice, well located, and worthy of 5 stars. However, the service unfortunately fell short of expectations. It is a pity, as the things that went wrong would have been easy to avoid and fix, and the staff were friendly but did not correctly handle these problems. Some issues included: (1) taking 3 days for my laundry to be collected despite asking everyday of my stay. Laundry was only delivered a few hours before checkout. I was told in the future to drop laundry off at the front desk. To the hotel's credit, I was not charged after complaining, but it shouldn't happen at a 5* hotel charging c. 2x more than other 5*s in Porto. (2) I booked a guide through the hotel. Before booking, during booking, and before leaving with the guide I was told that I could pay for it through the hotel, which I said I intended to do. After returning to the hotel with the guide in the evening, I was told by the staff that this was not possible and I would need to pay in cash. Not having 300 euros in cash on me, I was directed to a non-multi-bank ATM to pay the guide, as there are strangely no multi-bank ATMs nearby. As such, I basically had to pay 50 euros more due to ATM fees and bad exchange rates. If the hotel told me I needed to pay in cash before, I would've cashed out at a bank in advance and saved money. The hotel hardly apologised for this, and did nothing to rectify it. (3) Tap left on by cleaners and flooded bathroom. (4) phone not fixed despite asking for 4 days.

Derek, 4 לילה נסיעה רומנטית, 30 מרץ, 2022

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Awesome little hotel in a quieter but convenient part of town. Great cocktails in the bar. Definitely recommend.

Justin, 2 לילה נסיעה רומנטית, 19 פברואר, 2022

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The interior was astoundingly beautiful, quite memorable indeed. My partner and I will definitely be returning.

Talise, 1 לילה נסיעה רומנטית, 13 פברואר, 2022

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Helpful staff and nice room. Centrally located and beautiful decor. Room temperature control frustrating as you can't turn it off unless you turn room electric off. Light in corridor shines into room at night and 'hot' parts of breakfast i.e potatoe cakes and baked beans cold and been sat for a while so not appetising sadly.

DR SHANTHINI COWLEY, 3 לילה נסיעה רומנטית, 21 דצמבר, 2021

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Great location, hotel and service!

Yuri, 3 לילה נסיעה רומנטית, 2 דצמבר, 2021

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