Hampton Inn Milwaukee/Brookfield

Wonderful staf

The breakfast was amazing!

Cigarette smoke noted in lobby and hotel Room 324. Noticeable stains on towels and ice machine not working on 3rd floor. Breakfast staff did excellent for a very large crowd in mornings. Should not be charged 20.00 for incendiaries since any other Hampton Inn this summer at most charged 5.00.

We normally love this hotel. This stay was not a good one. The breakfast area usually is to die for but they moved the waffle station to a smaller area eliminating a lot of the toppings that you normally get. And there was little to no room to get the waffle ready, everything was crammed in there. The hot food was out and they immediately brought out more but it was cold and I had to microwave mine. They need to move the waffle station back out into the hallway where there is more room and more choices. Then our room is in need of updating, there is a huge crack in the ceiling to wall and the shower head is coming out of the wall at least in our room 419. Then we had to utilize the spare blanket and pillow, the pillow had blood on it and the blanket had cigarette burns in it as well as a single little poop (rabbit size). I did say something to the front desk about the room items and said something to the breakfast lady about the food area. She was extremely busy and trying to keep up with everything. The front desk offered me a gift card which I did take one. But, leaves me nervous for the next time we travel to Milwaukee. That Hampton inn is normally out go to hotel. The beds are on the smaller size if you get a room with two, just fyi.

When I arrived at this Hamton Inn on 6-11-19 at about 10pm after a hard days work the front desk clerk said that my room was not available. The room was booked and pre-paid weeks ago on Hotels.com. He said the reservation computer had a “glitch” and had overbooked the hotel. I doupt this. I suspect they sell rooms of late arrivals when they are full. So after probably lying to me he said they had taken the liberty to rebook me at the Wilderness Lodge, not a Hilton property, 3 miles away. I had to call my colleage to come back and drive me to this other hotel. It proved to be inferior, with rusty fittings, hairs all over the bathroom, a hard bed, and a bad breakfast. One would expect to be booked at a better, not notably worse hotel when getting bumped like this. Very disapointing. The next day I called Hotels.com and they sent me a $75 voucher to compensate for the issue, which was cool of them. This Hampton Inn is a nice hotel (I’ve stayed there before) other than how they treated me last week. Next time I’m checking in late I’ll call ahead to make sure they hold the room. Photos are of hotel they sent me to.