Homewood Suites by Hilton Charlotte North-Univ Research

This was not one of my better trips first of all for some reason there was a mistake made with my reservation I did not ask for a handicap room I was simply checking what options were available under the handicap options. On arrival, I should have requested another room. Handicap room I have ever had I might add and requiring a $100 incidental fee was outrageous and I have stayed at hotels in the area comparable to and above your hotel and they did not require anywhere near that amount,as it was, the cost of the room was already non-refundable! The lack a proper draining area in the bathroom makes it dangerous for one who is handicapped to shower in there. And because it was raining, I had the 'pleasure ' of slugs all over the floor! I had to end up asking for a complimentary toothpaste pack in which I was given exactly 1, really. The staff were friendly and helpful, though when I asked why it would take 7 days to have my $100 returned, Staff didn't know the answer. I understand that this is 3rd-party booking which I have done and usually have my account credited in 3-5 business days. I will keep check however as the room was left with no incidentals to charge for. I understand the changes with covid, still the hall we were on could have stood having someone attending vacuuming/disposing of the trash dropped in tge hallway.

I could not have been happier. You lived up to the photos posted online and everything was beautiful and clean. I will remember and return in the future when in Charlotte.

The outside of the hotel could be cleaner. The room was nice but, could be an upgrade on the bed linens

I was charged full price for days i didn't stay after hotel attendant said i wouldn't im getting the run around about my refund the front desk lady was older and had a bad attitude i will not stay again nor use this app

People hanging around in the parking lot right outside the rooms all night long. Very loud, cars in and out of the parking lot all night, people in the parking lot selling god only knows what? I didn't sleep at all because I felt this area was very unsafe.

It was an awesome experience 😊

Property is tired and beat-up; poorly maintained. The room/suite was okay, but it is also tired and needs refurbishing. There are a lot of hotels in the area, I'd stay somewhere else.

Great location. It’s centrally located, and it’s clean. I also left my phone there and the housekeeping turned it in. I appreciated that person for being honest.

The room was nice and comfortable and clean. However, there was so much trash in the parking lot and a used needle.