Thavorn Palm Beach Resort Phuket

The garden at the hotel is amazing. It is really well kept and it gives a very nice vibe to the hotel ground. I had some issues at the check-in, but the front desk manager was really helpful and made up for it with its attentiveness and solution. This was much appreciated!

Awesome beach beautiful hotel, service and staff was friendly, patient and welcoming. Unfortunately there were maintenance and renovations occuring during our stay.

Beautiful property with an excellent location. Food was just ok except for the Thai restaurant, it was excellent. Can’t say that for the pool food or breakfast buffet. Rooms were spacious but run down. In need of some updating in the rooms. Hard beds, old furniture and in need of paint and caulking in the bathroom. Clean though. All in all it was a good stay.

Lovely gardens. Sun umbrellas were very small and it was difficult to get adequate shade - thankfully the trees provided some respite. Breakfast buffet was poorly managed with platters not being replenished. Unfortunately the clientele doesn't make it easy for the staff as it's a smash and grab by the Chinese and Russian guests! The chef(s) couldn't cook poached eggs properly and we gave up in the end. For a supposedly 5 star hotel to not have a selection of herbal teas and decaffeinated coffee is a basic flaw. Cleanliness of plates, cups, knives and forks could be better. The buffet dinner BBQ in the Asia restaurant on both occasions we visited (gratis due to our complaints) was mediocre. Some of the issues we had were resolved but the fundamental problem of guest cultural differences needs to be addressed by the management. We would not chose to stay here again and nor would we recommend it to our English friends. Repeat European guests we spoke to had the same opinions.

Everything was perfect! We were seated in the VIP lounge to wait for our room, where we were free to help ourselves to pastries, coffee, water, dried fruit, and other snacks. The staff are so kind and had good English, too. The property is gorgeous.. you can tell a lot goes in to the landscaping. We were upgraded to a suite for free which was lovely. All of the pools are gorgeous. And the beach is just across the street, with a crossing guard to assist you which is especially nice. Beach was gorgeous, less crowded that patong beach. My favourite part was the breakfast!! So tasty! And kept me full all day! Everything was super clean. I’d recommend for sure