Canopy by Hilton Cancun La Isla

Gave me a free ocean room view upgrade and the staff are very friendly .... food and drinks are great!

Beautiful, clean and well appointed facilities. Very comfortable bed and great pool/gym and bar facilities. We had Thanksgiving dinner on the roof terrace which was so good! We brought our dog with us. He was welcomed and had the best doggie days with us and the very nice guests and simply wonderful staff.

Very nice and clean rooms. Maybe it’s because they are brand new but the queen bed was very stiff. The room with double bed was better.

Good experience, thank you!

Very clean and nice. Room service was nice. Hotel was quiet and clean. Also in a great location

Excellent service and staff! Will go there again!

When I arrived, the seal on the door of the first room was already broken. The seal indicates that the room has been sanitized. When I went to the restroom, there was a piece of something nasty on the floor. Appeared to be a tiny piece of soiled toilet paper. The front desk worker was very nice and changed my room immediately. The person across had several kids and a dog. The dog was barking and the kids were loud and running down the hall waking me up in the mornings. Again, the staff was very nice and talked to the guest. The hotel is beautiful and new. I would stay again.

Beautiful,and clean room located in nice area. Close to a lot stores,and restaurant. Front desk clerks are not friendly, blunt,and highly rude to tourist.

I loved the swing by the window and the ambience where the pool/hot tub are at was great!

Property was new, location excellent, people very good. Food menu was limited and no access to beaches