Hotel Palace Berlin

After 3 room changes i was not prepared to change again and demanded that the technical issues get fixed. Room was over hot all the time (all rooms) and no control only open window. Manager told me that they are not a 5 star hotel as they have no start anymore "we don't believe on the expense". Problems: 1) HOT HOT HOT! 2) broken towel warmer, danger to electrocution. 3) broken plug in sink. 4) no toilet paper open for the client to use, self service. 5) old shower head that did not stay up, so you need to hold it in up all during your shower. I got a 50% off my last night as compensation and some food as sorry but only after I was very upset with the manager. I do not want free food or discounts I want a working room with temperature control and good service. why advertise as 5 starts if you have zero stars! One worker as I was moved rooms told me "yes it hapends often many guests ask to move rooms". Sad it used to be a good hotel 12 years ago now I will never come back even if for free.

Easy to get to hotel. Main railway and underground a few minutes away. The bus stop for the 100 bus even closer. Check- in fine and welcoming. Pleasant lobby. Lifts and corridors as well as rooms bright and clean and comfortable. Even a telephone by the lavatory in the bathroom. Pleasant lobby. No problems particularly except on our first morning someone cane in to the room without knocking our speaking whilst we were in bed. No explanation or apology. Further the tea sachets were not replenished and there was no milk for the tea. This I thought a little below 5*. Plenty to do in the immediate vicinity, likewise plenty of places at which to eat and shop. Pleasant lobby in which to relax. Check-out ok even at 4.20am. Would stay here again if I could obtain a favourable rate. On

מלון מצויין במיקום מעולה ושירות מעולה. תמורה יותר ממצויינת למחיר. בהחלט נחזור למלון זה

Lovely hotel with everything you’ll need

our stay in Berlin was really good we had a lovely time, visiting the main attractions and in the hotel. the hotel is in great location, offered an overall excellent service and the city is amazing! we will be back again.