Plaza Sao Rafael Hotel

Beds extremely hard, not enough towel, ac doesn’t work very well, old carpet.

Great location, in the old city center. Friendly staff.

Very good breakfast

Clean and tidy. Good position for restaurants and only 20 minutes from airport

Let me start with the good. Check in was fast. The lobby of the hotel is really pretty and builds expectations for the room which it could not live up to. The room was large but the carpet in the room had seen better days as well as the beat up 1970’s furniture. The bedding was nice and the sheets and pillows were very clean. The bathroom is not visually appealing and the corner shower sprays water all over the floor. The toilet has a very strong flush that threw water on the floor. Also you hear the constant sound of other toilets above and next to your room flushing. The 2 worst things were the overnight staff and the nonexistent WiFi. If you need to be connected to the internet for business or entertainment (and who doesn’t) avoid this place at all costs! When it worked it’s best I could read 2 emails between the WiFi dropping out. At its worst there was no signal at all for many long stretches. I called to complain but nothing changed. The 2nd big problem I had was with night staff trying to order room service. There are no restaurants in walking distance at night so I thought I would order room service. The hotel had no one in room service or the front desk who spoke English. The menu (which I had to go to the front desk to get) was in Portuguese and English so you would think they could take an order in English. Wrong! 5 phone calls 3 visits to my room from 3 different people who could not take an order in English and 2 Hours later went to bed hungry.

O atendimento da Recepção e Restaurante/Café da Manhã foram execepcionais. Equipes muito cordiais. Super atentos às nossas necessidades. Ao ponto de se anteciparem.

Passamos uma noite .Fomos comemorar aniversario de casamento.Foi muito bom.Otimo atendimento.Quarto perfeito. Ar-condicionado excelente.

As fotos divulgadas com certeza são dos melhores quartos do hotel, pois o quarto a qual fui destinada era extremamente velho, ausência de tomada, carpete remendado e ar condicionado sem possibilidade de escolha, pois o sistema é centralizado! Além de que ao dar entrada no hotel solicitam uma pré autorização no seu cartão de crédito para possíveis consumos no período de estadia no valor de 100,00 por hóspede, informação essa que não nos foi passada com antecedência alguma. A limpeza era ok para roupas de banho e cama, porém espaço da área do chuveiro extremamente apertado! Café da manhã básico de qualquer hotel, nenhum diferencial.

O café da manhã continua o mesmo. O quarto ficou bem melhor. A área de lazer é o ponto máximo: deu para nadar na raia (água estava morninha), a jacuzzi da cobertura estava muito limpa de manhã, e a sauna e a academia - com sua vista majestosa do Guaíba - estavam como sempre, otimas!