DoubleTree by Hilton Phoenix North

I love double tree because of the cookies, for sure, I stayed in San Diego and the entire hotel was so nice, clean and of course my favorite part was the cookies. Unfortunately my stay in AZ wasn’t so pleasing. The outer environment is one terrible thing, but I was welcomed with a “can I help you” as soon as I walked through the door and it was nothing short of NASTY the look I got. I expressed my discomfort with the first room having an odd smell and being put in the very back of the hotel, so far down the hall, I probably wouldn’t have even taken my things out of the car. The “nice” lady says “well I mean that’s what we have available. I said there’s plenty of doors in this hotel that have the clean seal still intact, I’m sure there’s something. Frustrated, she finds me another room and to my surprise there was no difference. But I didn’t want to be an ass so I stayed in the room. I had bought food so I sat it down to eat, hadn’t even taken my clothes out of the car because it was a long drive from California to AZ, so I was hungry. Before I could even try my food, a bug had crawled onto my food and one across my face. I was so pissed off. Because when I went to check on another room, she was nowhere to be found, and the guy at the front had a rather unwelcoming look on his face, so I took an L immensely. Next morning at checkout, I asked for a cookie and of course, “we don’t have any” was the response. So not only did I hate AZ but I may never stay at another Double Tree.

The hotel is in a good location. Has restaurants around and is near the freeway. One of the very bad thing about our bungalow was the kings size bed. It was rock hard😢. I mean I had to get up and twist and turn because it was hurting me☹️. It would of been great except your tired of driving and want to rest, and come to a bad bed not good😢

thermostat didn't work and roaches outside or door.

This lady at the front desk was super nice!!

People so friendly, beds super comfy and big space for one room. I enjoy it

My family travels a lot for soccer & so we have seen our share of basic or substandard hotels, but this was one of the nicer hotels for us. The room, hotel & pool area were clean. I did notice a gum wrapper in the window sill while looking out the window & longing for days gone by; but the important parts of the room such as the bathroom & bedding were clean. There were a few homeless in the surrounding areas (On average, I probably saw about 5 a day while walking to nearby restaurants & stores). However, I never saw any on the hotel property. We had car problems during our stay & when the tow truck driver arrived, he questioned my decision in choosing this hotel. According to him, we were in the middle of all the "homeless druggies" who would stay in the Motel across the street. I think he might have used the phrase "druggie-ville". Anyhow, I did notice police cars across the street on 2 or 3 different evenings. During our 5 nights at the hotel, we never had any problems though & I was comfortable walking around the area at night to pick up food from the nearby restaurants. There are several dining choices within walking distance including Chipotle, Chick-fil-A, & Panera Bread. Wal-Mart, Ross, & Big 5 Sporting Goods are also within walking distance. The hotel staff was great! They were friendly & attentive. Despite the homeless & what the tow-truck driver told me; my wife & I were comfortable & we both agreed that we would stay here again.

Everything was fine except when we checked in there were 3 long black hairs on the front desk. Wasn’t a good first impression.

Check-In was simple and fast. Staff was polite and made sure that I was aware of the guidelines for Covid-19 pandemic. For the age of the hotel and lightly upgraded rooms it seemed a little pricey.

Comfy beds and pillows. Quick check in. Overall nice! Great food selection very nearby. Only thing the hotel didn’t have free breakfast to offer. Just coffee.