DoubleTree by Hilton Phoenix North

Great overall stay

Amazing and clean ! I loved it !

The hotel was a bit confusing to locate. We did not see the Brixton sign. That was because the name on the building was Doubletree. We called to see if we were in the right area and were greeted with a message that it was "formerly Ramada, currently Brixton and soon to be Doubletree". The entrance was still being worked on, which made it awkward to get in and out of the hotel. The lady at the front desk was delightful and quickly put us at ease. Since we were looking for quiet and relaxation, she suggested a room on the top floor that did not overlook the pool area. It was a large room with a comfortable, but firm bed. The decor, seating and lighting left a bit to be desired, but was okay. The negative aspects were (1) minimal lighting for the mirror over the sink, making shadows when trying to shave or putting on makeup; (2) having one door that was for the bathroom AND for the closet, causing constant problems while using the closet; and (3) a warped pocket door to the toilet/shower area that was difficult to open and close.

My family was there for an emergency and Roxanne could not have provided better customer service. Her entire deamenor provided a sense of calm in our storm. There are not enough words in my vocabulary to express our gratitude for all of the help she provided for my family. In this day and age where it’s hard to find great service, we found that diamond in the rough that provided exceptional customer service. The hotel itself was very clean. The beds were comfortable. The room was super clean. We had an opportunity to eat at the restaurant and the food was very good too. The location is perfect, set in a round about of multiple stores and food places. It’s location is just right off the freeway and very easy to get to. Should I ever make my way back into this town, I will make sure to come back! Thank you Roxanne. Thank you.

Read the reviews, they are pretty on point with the dated hotel. They have made a few updates but nothing one would consider a much needed overhaul.