Best Western Westminster Hotel

The room was nice. The front desk girl was super sweet and got us some breakfast items after it had been cleaned up. The water pressure wasn’t very good. The room location (room 101) (next to the stairwell, ice machine, and the first room near the smokers’ spot) was rotten. Traffic and conversations in the stairwell made for lousy sleep, and smoke made its way into our room under the 1” gap at the bottom of the door.

I was disappointed with the lack of an elevator; on the plus side, the manager on duty was quite helpful.

I paid the extra fees to stay in a room with a jetted tub. Our room only had a stand-up shower and when I complained to the manager and asked for the (paid for) upgrade, or a reduction in the cost of the room, I was told "you paid for what you paid for and you paid expedia, not us." I will not be booking again.

Was not told before when I checked in that there was not maid service even though we were staying four nights,

Very clean and pleasant front desk, check in was easy and even with full hotel it was very quiet.

Love the room...it was clean..everyone was very nice and no problems...love the breakfast that they ask the quests to fill out so your breakfast will be at your door when you get up love...

Was pleasantly surprised with our accommodations. Newly renovated rooms with new flooring and rugs. We will be back! Location is perfect for moving into McDaniel College. Thank you!

The check in was a horrible experience, the front desk clerk embarrassed me while other customers were being waited on. I haven't gotten her name yet but I will and post another review on their website, she took one look at me and continuously enforced no smoking and loud noise which made the customers stare at me. I never felt so small in my life. I wasn't treated the same as other customers being checked in because I was in line listening to what I needed for check in. Sorry won't stay here again.

Hotel was very clean. Service excellent and COVID 19 prepared

Property very quiet and well maintained. Appreciated walk-in shower, but the surface was very slick and no bath mat was provided. When I spoke to the person at the desk upon check-out, she said that they would have provided a bath mat if I had called the desk and asked for one. Sorry, but that's being reactive instead of proactive.