Mercure Sao Paulo Alamedas

Lacks customer service.

I don’t know where to start, except to say don’t trust them when they say they will email you closing bill showing all is paid off. You get a bill for your entire stay and more. Then you have to go through hoops proving that you paid all at check out.

3 לילה נסיעת עסקים, 3 ספטמבר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

The worst front desk service I have ever experienced, I would strongly advise people not to use this hotel. When I arrived early in the morning for an early check in I was told that my booking didn't include breakfast, then, searching my papers I noticed that my booking had been split in two, a one-day-stay (without breakfast) followed by a three-day-stay (breakfast included). I mentioned to the front desk clerk that it was a mistake, and that ebookers would solve it, but she just didn't let me and my family have the breakfast anyway, if we did, we would have to pay extra, as simple as that, no further talk. I had to get in touch with ebookers in the UK, certainly not in time for breakfast anymore, and they solved the problem giving me an extra bonus for the expense, but the hotel staff showed not empathy at all. On the last day, I needed a late check out, which is available at the hotel. Again, the staff was completely unhelpful, they just told me it was not possible, and that there were no rooms available. I had to go online again, access ebookers, and voila, there were plenty of rooms available, so I had to book an extra night not to be left on the street with my family. In short, the front desk clerk staff was the worst I have ever seen anywhere in the world. If you can choose, choose not to stay at this hotel.

3 לילה נסיעה משפחתית, 15 יולי, 2021

חוות דעת אמיתיות של אורחי Ebookers

Very good option

Great location! The staff is super friendly and the room very spacious. I’d definitely recommend it

Bruna, 2 לילה נסיעה עם חברים, 17 דצמבר, 2020

חוות דעת אמיתיות של אורחי Hotels.com

THUMBS UP!

I loved this hotel. It's charming, well located, cozy. Excellent staff. I'll return for sure!

Daniela, 2 לילה נסיעה, 30 נובמבר, 2020

חוות דעת אמיתיות של אורחי Hotels.com

I’ve been staying here for years. Friendly staff, great location, nice and clean.

6 לילה נסיעה, 25 דצמבר, 2019

חוות דעת אמיתיות של אורחי Orbitz

Ok stay in Sao Paulo

The breakfast was good, but not great. However there were option for hot and cold food, as well as healthier (yogurt, fruit) as well as more hearty/less healthy options (cake, hot dogs, eggs) served every morning. The room was a decent size, but there was quite a lot of noise that would come from the street. As well, it was not possible to fully close the window, and I got a number of bug bites sleeping there. (There was only one piece of glass in the window. The metal sliding side that met it had holes in it.) Good shower pressure and sufficient hot water. The area was good.

Tara, 2 לילה נסיעה, 21 ספטמבר, 2019

חוות דעת אמיתיות של אורחי Hotels.com

The bed is very comfortable, the service is great. The location is also great. Breakfast could be better but ok. For the price, it is one of the best in Sao Paulo.

Maria Gabriela, 4 לילה נסיעת עסקים, 11 ספטמבר, 2019

חוות דעת אמיתיות של אורחי Hotels.com

Nice but... Could be better

If you need WiFi for business, run away!

Cesar, 3 לילה נסיעה משפחתית, 21 יוני, 2019

חוות דעת אמיתיות של אורחי Hotels.com

The rooms have balconies. The location is great. Lots of shopping nearby and good restaurants. Near Paulista.

Gabriela, 2 לילה נסיעת עסקים, 17 מרץ, 2019

חוות דעת אמיתיות של אורחי Expedia

An ideal position for visiting the sights, as the metro was quite close. Although sited in the business district the tourist office was 10minutes walk away, and they were very helpful, and helped us plan our time there. The roof top pool at the hotel was a luxury and provided great views of the city. I would certainly like to stay there again if in the city.

2 לילה נסיעה רומנטית, 6 מרץ, 2019

חוות דעת אמיתיות של אורחי Expedia