Extended Stay America - Rochester - Henrietta

Would recommend clean, fair price.

A

When I entered the hotel the front lobby has no lobby/waiting area so you are right on top of people. The type of clientele leaves much to the imagination. The clerk behind the desk was pleasant enough. The entire hotel smelled of weed. The room had a kitchen and the fridge had mold on the outside and a long black hair hanging from the door. Not to mention the stove that had flat tops for burners that were rusted out. On a positive note I didn’t see bugs and the bed was comfortable enough. The television had something that had runs down it and was never cleaned off. Overall I will never stay again.

Ok

It very peaceful and relaxing for family time. I love how it has a kitchen. It gives you the "At home" feel.

Hotel.com sold me a room when the hotel was overboked. The listing online said 2 room were available at that price but none were available. Update your website more often....

Location was good.

Went into room the garbage hadn’t been taken out and the floor was wet around toilet

Check in horrible. No attention whatsoever to the customer. No customer service. You can wait 15 min and they will ignore you .

I would never recommend this hotel to anyone and have no intention of ever staying here again. Our bathroom was dirty, shower had mildew when we checked in, the towels and bedding had hair/pubic hair in them. Customer service was non existent. Complained each time we had to exchange towels and were told: “well it’s not our hair”...my daughter and I both have short ORANGE hair...hair in towels always long and black. There was a full kitchen with no pots or pans, dishes or cups. Never told they have available if needed or anything. The ac unit could only be used at one setting or it smelled like it was burning the place down. Our window faced front so it always stank of cigarette smoke and for two days tar because the repacked the parking lot and not once told us to expect that. Which also caused problems with construction noise, parking and rocks kicked up into the car. The hallways always stank of cigarette smoke and/or weed. We had to put our dirty towels or Garbage outside the room door and sometimes would sit for two days before picked up. Because of quarantine we were there three weeks. Hotel advertises free WiFi but only strong enough to check email. Had to pay for anything stronger. My daughter was completing her summer school classes and I wound up having to buy a MiFi to have usable internet. No one ever answered the phone if we called needing assistance. Worst experience ever.