Best Western Plus Orchid Hotel & Suites

Room was clean; front desk help was kind and helpful...support staff, not so much. Fair value for amenities during COVID.

At check in the lady was talking to a man in the back room the whole time checking me in. He did not have a mask on. She rushed me through the process of checking me in and not polite at all! at 5am, music starts blasting from our neighbor along with laughing and talking!

I enioyed my stay but i wish i knew the jacuzzi tub didnt work before i booked the room. I wouldn't have booked it at all considering that was the only reason i paid extra for the room.

The room needed major updates. The cabinet door to the refrigerator and the closet door were broken. The elevator was broken. The ice machine was broken. Very outdated and not maintained well

Room had odor of smoking and next to ice machine

This property is Unrealistically marketed. We booked it by what we saw online. In reality this is not what it is advertised online. We had no room service and no towels. Lots of activities in the parking lot as well as our next door neighbors. Lots of noise all night. They were having parties. Not able to sleep at all. During the day we didn’t stay because there were cops patrolling the parkings. We needed to sleep there for a weekend but will never go back. It was terrible.

Wonderful experience

Everything seemed fine until I went out side at 5he back door, after dark to get food . No lighting. as soon as I opened the door there was a man standing there looking busted. I ran to my car.As i drove oit i saw multiple people, drugs , homeless. People ckeaning out there cars. DROVE AROUND to front Desk and told her i wasnt using that enterancr and i felt unsafe. I wont be going back.

Excellent service, very clean always stay at the orchid and would recommend this location to others.