The Roslyn Hotel

Hotel undergoing renovation, jackhammer noise during the day. Elevator carpet dirty, the same trash was on the floor for 3 days. Breakfast poor, ran out and did not replenish bacon one day, sausage another day and yogurt twice. Noticeable dust and dirt visible on top of bar cabinets from second floor. Bedding and furniture at end of useful life.

Rooms not connecting (specific request by two cancer patients) Tried to call down to desk on several occasions, no one ever answered - had to physically go down to the lobby, and/or constant busy signal Smoking by employees and some guests in the entry way to the hotel- smoke would waft into the hallway and into the hotel Rooms filthy -had two rooms for 4 days -bugs (dead and alive) -blood in the bathroom -long brown hair in the bathtub -safes don’t work -no ventilation -tv had snow on it -Wi-Fi didn’t work -free included breakfast was inedible -one room had a fridge, the other didn’t -both shower faucets drip -cold handle to sink leaks -sink drain is clogged Smoking in room next door came in through the connecting room (these are all supposed to be non smoking rooms) Was told that the manager would contact me, alas, I have still heard nothing. We will not be returning

I have the room 29 in the room next to me there was some one watching a movie at 3.00 am at laud laud so my slip it was very bad

It was easy to find, they are doing construction so it wasn’t the easiest to get in and out with aging parents. Elevator was down in main area. Usually took the stairs. Room was clean seems like it’s got areas that need improvements. Beds were comfortable, staff was friendly, breakfast was so so.

Hotel is being renovated, and it NEEDS it. Rooms reminded me of a bad attempt at updating a motel 6. Small rooms that looked nothing like the pictures shown on Hotels.com. Tried for an early check in and was not able to do so. Was told I would be contacted by phone when a room became available. I didn’t check in until 7pm that evening and no call was received. Why this hotel has 4 Stars is beyond me.