THE FLAG West M.

Not a 4* hotel

Be warned this is not a 4* hotel officially, despite the ratings on some websites - and this shows with the lack of customer service and amenities. The room is protected from the traffic noise (on the 8th floor at least), but is not soundproof at all inside - we heard our neighbour laughing and talking on the phone in the next room and if you have a room by the entrance of your floor, there is a heavy fireproof door after the lifts which you will hear every closing of and your room door will rattle from it. We requested a change of room, but were met with an unsympathetic and unhelpful receptionist (a guy with dark hair that worked on the 19th May night) who didn't even offer an apology and looked very bothered we had even asked this of him. Toiletries offered were only a 3-in-1 hand/body/hair wash - would have brought more of my own if I had known in advance. Also shower design means water gets outside shower area as there is no curtain or cubicle door. Service was more like serviced apartments and we had to go to reception to collect basic items as they do not deliver to your room or borrow from bar next door yourself. No room service options either. Comfortable for a cheaper, quick stay in a nice, central area with interesting modern decor, but do not expect 4* level rooms or service.

2 לילה נסיעה, 18 מאי, 2022

חוות דעת אמיתיות של אורחי Hotels.com

Trash bin :)

All good and fabulous I have only missed a trash bin im my room , or I must missed it somewhere :) for the res fabulous stay , Many thank and till next time :|)

ILIJA, 3 לילה נסיעת עסקים, 20 פברואר, 2022

חוות דעת אמיתיות של אורחי Hotels.com

None

Alicia, 1 לילה נסיעה, 3 דצמבר, 2021

חוות דעת אמיתיות של אורחי Expedia

Good hotel

very nice hotel, 10’ walking to the city centre, fantastic restaurant just a foot from the lobby, good and friendly staff

ardeleanu, 3 לילה נסיעת עסקים, 28 נובמבר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Great hotel in a great location. I wouldn't hesitate to stay again. I hope they open more of these.

Andreas, 4 לילה נסיעה, 27 נובמבר, 2021

חוות דעת אמיתיות של אורחי Expedia

On the positive side, the hotel restaurant was amazing and the rooms were comfortable and really nice decorated. On a not so good note was the lack of parking space at the hotel and the fact that mini bar was empty.

Joao, 2 לילה נסיעת עסקים, 25 נובמבר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

gerne wieder

Alles perfekt, gute Lage, Parkplatz in der Tiefgarage für fairen Preis, nettes junges Personal

2 לילה נסיעה, 23 נובמבר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

Great stay - friendly staff at check in, rooms are very nice, neat and clean. Everything works well.

2 לילה נסיעה עם חברים, 28 אוקטובר, 2021

חוות דעת אמיתיות של אורחי Hotels.com

lack of parking spaces in the hotel (not their fault, City of Frankfurt did not give planning permission for more parking spaces. Frankfurt is a city notoriously hostile towards cars

Klaus, 3 לילה נסיעה רומנטית, 21 אוקטובר, 2021

חוות דעת אמיתיות של אורחי Expedia

I won’t stay again

Shower drain was clogged. It’s a typical European shower which has no shower pan. Water gets all over the place although I tried to block it. I am eligible to a free parking because of my hotels.com gold membership. But the front desk tried not to give me the parking by telling me the parking was full(asked me to park on the street. I tried but had no luck). While actually there were several spaces left in the garage. Sheets and pillowcase were not very clean. I put a towel on top of my pillowcase. This is the very first negative review I ever gave on hotels.com after all this years. I won’t stay there again for sure.

1 לילה נסיעה, 22 ספטמבר, 2021

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