Buena Vista Suites

We were very surprised at arriving to Buena Vista Suites with signs saying check in was at the hotel /resort next door( why wasn’t this mentioned) The WHOLE HOTEL WAS CLOSED!! The resort next door( once you found your way to the front entrance) was beautiful but surprisingly empty. Couldn’t have been more than10% occupancy but acceptable with the pandemic shut downs. Room was an upgrade and off the menu free breakfast fantastic as were the staff. Only complaint although minor was the outlet in the outer vanity area would not hold a plug and it would have been much better to have bedside lamps with USB portals because there were NO accessible outlets to charge your phone near the bed. Also WHY do you have to have a room card to get OUT of the hotel parking. Confusing Better signage would have been nice. The resort was nice and clean and staff Very friendly. Not their fault but it was a ghost town. Sad! Thank you for an enjoyable stay.

The stay was not in the hotel I booked. When you arrive they redirect you to the hotel next to it. The Buenavista Hotel is apparently closed or in reparation, so it should not be offered for booking.

Was transferred to prior to check in. Next door we stayed, the hotel name was Caribe Royale Orlando. It was decorated beautifully. Everything outside and inside was well maintained and clean. The breakfast was great choices. Thanks Hotel.com

I booked to stay at Buena Vista but upon arrival was directed to Caribe. They told us we would be staying at Caribe instead of Buena Vista because Buena Vista was closed. Caribe is a much older hotel and the rooms smell as old as they look. No one informed us ahead of time that our booking would change.

Beware. This hotel has not reopened since Covid. We received no email, no communication regarding the fact that they were changing our reservation and putting us in another hotel, the Caribe Royal. We would have liked prior notice so we had the option to find another hotel. We’ve stayed at Buena Vista Suites before and loved how new, spacious and modern the hotel was. We were so looking forward to going back to that wonderful hotel after a long day just to find out that they put us in and old, out dated hotel next door. The bed was terrible, lumpy and warped. The pillows are the worst ever! All of us woke up with stiff necks from extremely over stuffed, firm pillows. The bathroom was so outdated, not even close to the bathroom we had booked. We were scared to sit on the sofa it was sunken in and old. Positives were that staff was friendly, pool was beautiful, games were on site, breakfast was free and not a buffet and parking was free. Very disappointed. If you book here, call before to confirm that they’re actually open.

The hotel I booked was not the one I stayed in. The hotel directed us to check in with the hotel that was next door to them and they assigned us with a room there. Our room quality was far lower than the room I booked and was very outdated compared to the pictures. The hotel we stayed in said the hotel I booked was getting remodeled and is under construction so I had to stay with them. I was very disappointed with the room we got since it was so far off from the one I booked. If I knew I wasn’t going to be staying in the hotel I booked I would not have picked this. I regret booking this stay.

We were checked into the neighboring property due to renovations, so our stay was at the Caribe. Beautiful lobby, prompt service. Rooms were a tad dated and could use some updating. We were unable to use the breakfast as it did not start until 7:00 am and we were out the door well before that. And earlier option would have been nice. This was our 'stop over' hotel before moving on property. Location is wonderful, resort fees are annoying, I'm not sure I got the full value of the fees.

The beds not really good and the pillows not comfortable

Buena Vista Suites was actually closed during my stay. My reservation was honored at its sister hotel Caribe Royale The room was the same as I booking online with Buena Vista Suites. The honored the free breakfast with vouchers to use in the restaurant. The room was clean and was ready for us when we checked in.

It was my birthday weekend and I certainly enjoyed it at CARIBE ROYAL with family. The only thing that hurt me was no one was really caring about social distancing at the the on site water park pool, therefore we didn't get in the water period. Also, the table cleaning guy named Bryan cleaned the tables, the chairs, removed dishes and reset tables all day long with one single pair of gloves on and one rag in which wasn't sanitary at all. Other than those two issues, this resort style hotel is very immaculate and exquisite and I will indefinitely be back sooner than later.