Residence Inn by Marriott Branson

Really enjoyed our stay very clean and comfortable

This hotel was a great place for our Branson trip. Two bedroom suite actually also had two bathrooms even tho the room details did not include that detail. Staff was friendly. Location was ideal. Living area was roomy enough for our family of 5 game night. Will stay again.

Friendly and helpful staff. Loved the large rooms and location was great. They do allow pets and we were awakened one night by barking dogs, but other than that our stay was perfect! Would definitely stay here on our next trip to Branson!

We had a great time but the only problem I had was that everyone coming and going were required to wear a mask due to Covid. I did not have a problem with this the problem I had was that the front receptionist did not wear one and neither did half of the employees. The other problem I had was the smoking of employees at the entrance of the hotel when there are posted signs that say no smoking. One last problem was that the employees had their children running amok because of the Christmas holidays. I understand they were out for holidays but the place of employment is not the place for children if they can’t sit down and stay out of the customers way.

Normal hotel experience. Bathriom layout is horrible. The shower door opened into the toilet which left little room to get into the shower. Bed is medium-hard. The breakfast situation is horrible. I understand covid has changed things but weve stayed at other brands and they figured it out. Only thing was granola bars, oranges, rice krispies (no milk), or a muffin. Coffee but no juice.

Our first room was perfect until about mid week we saw a roach crawling around the wall. We told the front desk and they found another room for us to move too. When we got moved into the second room the shower door didn’t close but not only that the frame around all the shower glass leaked and flooded the entire bathroom.

Hotel was surprisingly dirty for being a residence inn. Carpets had dirt, crumbs, and other debris throughout 1st and 2nd floor carpets indicating it had been a while since they had been vacuumed. Room carpet was a little less dirty, but everything else wasn't. The couch bed cover had pea stains, there was hair in one of the tubs, stains on the bathroom walls and cielings, and hair stuck on the back of the bathroom door. Thankfully kitchen area was somewhat clean, but dishwasher had major soap buildup. It just seemed like they had stopped caring about the cleanliness of the hotel and were doing the bare minimum to clean it. Even the luggage cart was banged up and in poor condition. Very disappointed.

Our room was very dirty, smelled like mildew and had many broken items. There was black mold in the bathroom, on the walls and ceiling’s. The door to the bedroom wouldn’t shut and purple fingerprints (jelly?) all over the room. We have little ones, so we called to verify that the pool was open and if Covid was playing a role with how it’s operated. We were told the pool was open and given the guidelines. We checked in, asked about the pool again and they said yes it’s open but it’s not heating. The water was 60 degrees. When confronted about the pool, they told us technically they didn’t misinform us. We were also told they had breakfast. That was also a lie. Don’t waste your time here

Buyer beware on what “pet friendly” means. At check in I mentioned our dog and was given a form to fill out and charged $100, non-refundable fee for pet stay. More expensive than the regular room rate. Either I missed it or this was not part of the description on hotels.com.

Family of 4 with 1 Service Dog. All were comfortable. It was very quiet even though they were booked solid. All amenities were great with exception of the heated pool. It had a broken heater but other than that a wonderful trip for all. Will stay again. Staff was super friendly, helpful, accommodating. Location was perfect for all attractions and restaurants. Easy access to any direction. Nice place to go for walks with a bit of workout on the slight slop of road. It boadts a workout room, and laundry. Sanitizer stations throughout. Everyone was considerate and wore masks. The whole town requested mask protocol to keep the town healthy. BRAVO 👏 👏 👏 ☆☆☆☆☆ ⭐⭐⭐⭐⭐ My 5 star review. Stayed in 1 BD suite. Perfect for us.