Marriott Tulsa Hotel Southern Hills

Once the construction is complete this hotel should be a 5. However, once again hotels.com did not indicate that the hotel was under construction when I booked. The staff was wonderful, our room was great but there was live inside construction from 8 - 6 so it was going on Saturday morning as well! My car was broken into in the parking lot. The parking lot was somewhat of a mess. The 24 hour security guard was working so they found out about it before I did. Was disappointed that the manager did not come back out and apologize after failing to call the police. He had the staff apologize but offered NO discount or follow-up.

Fire alarm went of in the middle of the night. Then 40 minutes later a fire marshall just walked in to our room. It ended up being a miserable night with no apology’s from the hotel. Very disappointing.

The hotel and staff was good to us, however, communication between hotels.com and the actual staff at the Marriott needs improvement. They claimed my stay did not include breakfast, but said they'd honor it anyway, they also said they never received any requests for a rollaway bed and I called to confirm that if two beds weren't available that we would need a rollaway. One of my children ended up sleeping on the floor. I had to ask staff for extra bedding and a pillow. When we arrived the staff asked for payment when I had already made payment. A lack of communication was our only problem, that and the fact that, although I paid extra for breakfast, they had to get authorization from management that told us we hadn't paid for breakfast but would "give" it to us anyway. This was a bit of an embarrassment.

Great

Staff was exceptional, room very comfortable, location close to our venue