Hampton Inn Boston Natick

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I'd like to compliment the front-desk staff. They greeted me warmly upon my arrival, honored my wake-up call request each day, and even called me by name despite having a "full house" while I was there. It was a lovely experience.

It is always good to be in Natick, Hampton inn. They deliver on everything they promise. Staff is very professional.

Let me just say. I love Hampton Inns just not this one. The property is pretty dated and could use a facelift. There are always smokers outside the front door. I guess that it’s better than having them inside but it really doesn’t make a good first impression. The front desk people just look tired and act like they would rather be any where else. The interior of the elevators are dated and the rug could use a cleaning. The rooms are dark again dated fixtures and furniture. The cold water in the sink didn’t work this last stay. When I pointed it out to the front desk the response was oh. Not oh I’m sorry, not oh that was a terrible inconvenience just oh. I guess my rating for this hotel should just be oh.

Bed was quite hard- needs a topper. Bathroom smelled vaguely of sewage although it was clean. Hotel was clean. Breakfast was ok.