'Alohilani Resort Waikiki Beach

Service was very inconsistent Concierge staff very average

The lady checking us in was very helpful. However, we weren’t impressed by the baggage handler trying to tell us that it was too early to check in and that he needed to take our bags (without checking with the reception staff first).

Hotel is nice and good location but not best for small kids. Infinity pool is usually cold and is small in size and kids pool is tiny.

‘Alohilani Resort is located perfectly in need Waikiki with the beach less than a 2 minute walk from the resort and many restaurants from fast food to fancy within a 10-minute walk radius. We reserved an “Ocean View” room and did not get what we expected. If you looked out from the bedroom, you would not see an ocean. You would see Diamond Head and other buildings. However, once we were on the balcony and turned right, we were able to see the ocean. Definitely not the ocean view we expected to get. Nevertheless, we were determined to enjoy our stay and for the most part, we did. One thing that bothered us is that one of the neighboring rooms/families kept slamming their door shut. They need to send someone to fix that. Another thing that disappointed us was that the bathroom only had a shower. We would have liked to have a tub to allow for some extra relaxation at the end of the day. Oh! ‘Alohilani also provides water refill stations for you so bring reusable water bottles!

We were very pleased with our stay. The hotel was very clean and appeared to have been recently remodeled. A busy area but great service and location.