'Alohilani Resort Waikiki Beach

Although the hotel lobby and pool area was beautiful, the rooms did not match. The hotel entrance and lobby was 5 star. While the rooms were 2 star at most. They need major renovations and spent $$$$ for 2 star rooms. There was also a food or musty smell to the room. Definitely not what I expected unfortunately.

No one clean the room or change the towels only after 5 days later. Left over Food try stay by the door for 3 days before pick up. Very small bathroom , it is hard to turn around once inside.hear all kinds noise , people talking , people next door open and close the patio door even I close my door and patio door.

Very disappointing get away the spa that we wanted to go to was closed due to covid which were not told before we got there. Will not stay there again.

I understand Covid rules and restrictions and local regulations about contact, but it seemed that they are using it as an excuse not to clean rooms and not to help Guests. Extremely understaffed. They cleaned my room once only 4 nights after my check in. Not enough towels, soap shampoo etc, and a call with requests for them will lead to a 40 minute ordeal. Once they said they’d send towels it took another hour waiting. Staff extremely rude when asked about parking lot procedures.

Wonderful family staycation in Town! The pool deck is awesome both day and night. We will definitely return and highly recommend!

Pool staff and front desk staff were helpful, friendly, and professional.

Great location, friendly staff, small room, the resort fee was $50 per day, probably should have been waived or decreased since the gym remains closed.

TERRIBLE!!! They are obviously not ready for reopen! Room key didn’t work after check-in and had us run downstairs twice for repair and in total waited 1 hr to get room changed. Bed sheet is so dirty and we called concierge 3 times from noon to night and got no one to send a new sheet! Front desk changed us to a beach view room in the end which is good, but concierge is straight terrible and ignorant, and the bed sheet of the new room is still dirty! They asked us how the stay was when we checked out. We said it was terrible. The concierge said “oh”. Did not even ask us what happened or at least apologize. For comparison, we did stay at another hotel in Waikiki during our stay, the room was clean, staff was nice. The other hotel does not charge anything for cleaning our room during our 3-day stay, but Alohilani will charge you $40 to clean the room if your stay is less than 4 days. Overall an awful experience and won’t come back ever again. COVID is not an excuse as clearly there are other hotels that are doing much better, even at a cheaper price. Don’t waste your money here!!!!

Property was very clean and felt very safe with their COVID 19 precautions. Wasn’t super busy due to Hawaii just reopening. Staff was very helpful. Lobby and pool were as beautiful as advertised but the actual rooms could use a little more updates. Overall I was happy with the stay.

This hotel is perfectly situation near quick food options, has a great pool AND is ocean front!