Hyatt Place Nashville/Franklin/Cool Springs

Everyone was very friendly and helpful. I needed extra pillows and requested them prior to my arrival and they were on the bed when I arrived. A pleasant, clean, safe place to stay.

Rooms were great.413 had a drainage issue in shower that was addressed by staff in timely manner.

We are in Franklin at least twice a month and stayed at different hotels. We like this one a lot and will stay here again

We definitely come back and everything perfect and bed is so comfortable

Very convenient location for staying in Cool Springs area. Very close to shopping and dining options (of which there are many). The hotel itself is easy to get to. Very clean and generally nicely appointed. The room was clean, spacious (King studio), bed was comfortable. Only thing that was less than desirable was the water pressure which was weak at best. This may be a function of being on an upper floor (6th) possibly. Overall very happy with the stay and the value. NOTE: during the restrictions imposed by covid the breakfast is meager "sack" with limited options. I am certain that during more normal operations their breakfast is more robust. So this isn't a knock on the hotel just want others to be aware.

Just another hotel stay. Overall clean room. Lots of stray hairs in bath towels, found at least three different colors and lengths. Shower was weak on water pressure.

Overall the Hyatt Place was a great place to stay. We love that it was clean, dog friendly, and the staff were friendly and helpful. Our minor complaint is that the pull out sofa bed did not have pillows or comforter in the room. When I tried to call the front desk from the room phone, the phone didn't work. And calling from my cell phone just sent me to reservations. I could not get a hold of the front desk and since it was midnight when we arrived, we were too tired to go down and ask for bedding.

the check-in was slow. The young man must have been new and needs more training on the computer. He was very nice and friendly. We were very pleased with the room. The bed was firm (the way we like it) and it was very quiet. Thank you for a pleasant stay.

Super nice room just very low water pressure for shower. We would for sure stay there again