Sofitel Legend Metropole Hanoi

I arrived at 2:00 AM and found the hotel closed because of a suspected virus case. They took me to a hotel around the corner. It was OK but a lesser hotel. They had no control and it was not their fault. However, there was and has been no offers of any compensation. After going to Hot An we returned and booked a night again in the Metropol. The facilities and dining options were great. However we were informed breakfast would be an additional $35 each. At the price we paid that was an unexpected surprise. Hotels in Hanoi at a third of the price include great breakfasts. Because museums had been closed earlier we asked the concierge desk if they were reopened. They said yes. We went out and found them all closed. They should have known.

Great first stay in Vietnam: posh comfortable digs, gorgeous patio and pool, great location, excellent food.

Probably the best hotel in Hanoi. Great service, great room and fantastic restaurants.

Location, services and room so nice

Great location - a true grand dame of Hotels. Must experience at least once in your lifetime and the only place to stay if you are visiting Hanoi

Oasis in this dirty town. Food was ok. Staff very helpful and pleasant. Hotel is a gem. Lovely comfortable room. Great choice.

everything perfrct location different and good restaurants and bars

Superb hotel with impeccable service. The breakfast buffet was out of this world. The management was very attentive in resolving any concerns we had. Highly recommended.

I have travelled to many locations over the last 20+ years in Southeast Asia. I have stayed in many wonderful hotels in Cambodia and Vietnam. The people I was traveling with are even more experienced travelers in the region. We all agreed that the Hanoi Metropole is virtually without equal. The hotel perfectly frames and captures the genuine charm of the city in ways too numerous to list. What sets them apart the most, in my opinion, is the uniformly superior quality of their entire staff from top to bottom. I cannot recall one person who was not over the top in trying to do the best possible job. There was one young woman in particular who best personified kindness and professionalism. Her name is Annie. With people like her working there, I would hate to be in competition with the Hanoi Metropole. I hope to return there soon.

Very good , concierge service is exceptional well