Holiday Inn Express & Suites American Fork - North Provo

This hotel is pretty run down and our room wasn't clean. The sheets on one of the beds were dirty, there was body hair in the bathroom and the paint in the tub was chipped and scraped. The "to-go" breakfast was nearly black bananas, muffins and coffee without creamer. Two of the downstairs doors were broken, making it really inconvenient to get in and out of our room. There are several Holiday Inn hotels nearby this one that are likely in better condition--go to one of those.

Cons: The person who checked us in could have been friendlier. They only do housekeeping every 3 days and when I asked for housekeeping on our technical 3rd day (family can create quite a mess after 2 1/2 days) all they did was refill TP, take out some of the trash (they missed all the trash on one side of the room) and gave us some towels. They did not make the beds, did not give us clean hand towels and did not even wipe down the sink in the bathroom. We were also missing half the cable channels and the heater sounded like it was dying when it turned on. Pros: Day staff was extremely polite and pleasant. Hotel was 10 - 20 min from everything we needed from a shopping mall to the local Wal-Mart

I came to check in (a single mom with 3 kids) the clerk ignored me for 5 minutes before asking if I was checking in. Then spent 10 more minutes printing a sign to close the pool (the biggest reason I booked here was for the pool), meanwhile my 3 young kids are running around the lobby in excitement. And before all you Karen’s come for me talking about “learn to control your kids” I don’t mean they were raising hell I just meant that there are 3 of them and 1 of me, check in should have been quick and easy especially since I already booked/paid. Aside from the long checking her attitude was HORID! Definitely did not feel welcomed. Getting to our room was fine but honestly after a start like that you really notice things like the stairs are covered in some kind of crumbs smashed into the carpet. Our room key wasn’t activated properly. Our room was sub-par. The hotel is right next to the noise freeway with our room facing it. The bathroom tub had a dirt ring around it with the shower head covered in lime buildup and the wallpaper is peeling. The bedside table was also covered in gunk. The next morning breakfast was also closed unexpectedly. We made the most of it but I would not pay to stay here ever again!

The hot tub was warm like bath water and murky. It seemed there was no chlorine and it was dirty. There was dirt buildup on the tiles. The pool looked like it hadn’t been cleaned either. We found bugs in our room. No continental breakfast yet the price was still the same. Wasn’t impressed with the amenities with the amount we paid.

Clean room and comfy beds. A little noisy on the end closer to the freeway.

Poor service from front desk staff the morning of the 3rd.

This hotel was not the cleanest. We changed rooms 3 times over issues we had with the lack of cleanliness, from the bathrooms being dirty, to the tub not draining at all while using the shower, to gross bedding. The hotel staff was apologetic and tried to be helpful but we were not at all happy with how unclean of the rooms were. To make matters worse we were told since we booked through Expedia the hotel could in no way compensate us monetarily, either by refund or discount for our stay.

There was no soap in the bathroom. When i looked in the shower there was shower gel. Behind it was a bar of used soap complete with someone else's hair on it. There was a very small roll of toilet paper. Good thing there was only 2 of us and we only stayed one night, otherwise we might have had to use towels.

Check in was friendly. Room was clean and bed comfortable. I would stay here again.

This time it was great. They upgraded us to a suite for no obvious reason. The room was very nice. The bagged breakfast ok. Service has improved.