Hawthorn Suites by Wyndham Chandler/Phoenix Area

We arrived at 2:15 pm. The man at the front desk had a bad attitude and was very rude. He told us that we could not check in until 3:00. He said that he didn’t have ANY rooms available until 3:00. We travel a lot and every other hotel we have ever stayed at has been accommodating to a slightly early check in. We were in town for a sporting event and needed to get our son changed and prepared for the game. We were told he could use the bathroom by the pool. He had to get ready in a public place with a wet floor. The toilet was not working in the stall in the bathroom either, so my husband and son could not even use the restroom. When we finally got back to the hotel at 10:00 that evening after the competition, we checked in and a different clerk at the front desk was there. He told us that the hotel was not at full capacity. This was infuriating because if that was the case, then we should have been able to check in when we arrived that afternoon. Very poor customer service.

Enjoyable and friendly staff.

The bed was as hard as one of the bolders you see in the desert! I expected more based on the name associated with this hotel, Wyndam. The cost associated with the stay was unreasonable. The coffee in the lobby was cold the two times I went to the front desk!

The person at the front desk at check in was somewhat rude. The room was not what expected, large stains on the sofa and the carpet throughout the room, running toilet and no elevator. On the plus side very good breakfast and great customer service from both the breakfast staff and the cleaning staff. Location was very convenient for our purpose.

Not enough pillows. The quality of bed and pillow was terrible.