Hawthorn Suites by Wyndham Chandler/Phoenix Area

We had to have them change the bedding on one bed when we got there. The couchwas very uncomfortable.

Room dirty

Our stay was not pleasant. I was not aware that this was an old worn facility. The carpet was "wrinkled". The toilet tank wasnt attached to the bowl (don't know how it managed to flush). Toilet seat slid off when you sat on it. The sheer curtains in the bedroom was ripped from top to bottom. The bed was exceptionally uncomfortable. Felt like you were sleeping on a box spring. I travel a lot and dont expect everything to be perfect but i just want a comfortable, clean place to stay. When i checked out the clerk refused to give me a receipt. Told me to ask who i booked through. Ok, but why be a snot. Told her i wouldnt be back. Man checking out behind me said the same.

We pre-paid thru Hotels.com for a Handicap accessible room. Upon our late arrival, my wife was told they had over-booked and our room was not available. The room (#113) they had available was unacceptable. There was water leaking in the bathroom.

hotel check in was quick and easy they tried their best to have all room close to each other

We first arrive to our building and the hallway reaks of cigarette smoke and weed which also made our clothes stink just from laying out in our room. The couch cushions were smashed and old, the bed was an old thin spring mattress which also smelled. It was terrible.

The kitchen feature and all the space in the second room really make a difference to work remotely and conduct a somewhat normal life.

Great start except the carpets couch and stained comforter. Needs a fresh update.. Old and dirty.. Room cheap but furniture icky I didn't want to sit on it... Otherwise great.

I called in the morning to inquire on early check in since it was my 18 year old son going alone and checkin in. They advised he could check in 1 hour early without a problem. Upon arrival it was a woman at the first desk that was adamant he could not. I called her and said I verified in the morning with John and he said it wasn’t an issue and she persistently kept saying no I can’t do it. He goes out regularly for baseball and this was his first solo trip driving 5 hours. Although he said everything else was ok, this left a bitter taste in my mouth. She wasn’t even pleasant about it.

The hotel clerk was very nice but our room was not ready on time. Upon entering the hallway where our room was it smelled horrible. There was some sort of mess in the hallway that was never cleaned up. The door to our room felt like it was going to fall off the hinges. The AC unit did not work well enough to keep the room comfortable. The beds were so hard it felt like we were sleeping on the floor. Would not recommend this place to anybody.