Mercure Telford Madeley Court Hotel

Ended up checking out and going home almost as soon as we'd checked in. Dirty, tired, stuffy, ugly, smelly rooms (we changed but it was no better). The staff were apologetic and understanding, at least.

Property did not have bar or restaurant operating, it was very dusty and unclean. The website did not mention the reduced service. Staff were not all in uniform, poor impression given.

friendly helpful staff and good room, bed shower etc great price

The initial room allocated on arrival was up quite steep stairs, no lift and very cramped with no overhead shower. The room didnt meet the description or pictures on site. The second room we were allocated was lovely and better and roomy although did hace noisy cistern system. But unfortunately had no hot water. The thrid room had very small bathroom with scaled down shower cubical and not bath. The.concertina does on shower made it difficult for us to get in and out of the shower and.limited room to move ince in. My partner scaled himself trying to get water temp right but with no room to move l

Everything ok but bathroom (room 7): bath tube only with impossibility of controlling the temperature of the water.

Generally all was good. The receptionist was rather clueless about trains at a time when trains were being cancelled. The bath plug wouldn't budge and there was water in the bath when I arrived. Not noticed by cleaner. The furnishings were rather worn. The waitressing staff were underinformed and although I was given a choice of three wines, the one I chose was not available. For such a great house there was pitifully little garden and no access to the lake. Rather disappointing.

Lovely hotel, friendly and very helpful staff.

Such a lovely place has so much history, was very excited to have spent the night would recomend to others and go again

Tired hotel with disengaged staff. Checked in by Joe who had no interest in welcoming us to the hotel, didn’t offer to help us up the two flights rickety stairs but did hand us a “welcome letter” which saved him having to talk to customers. He then quickly disappeared to whatever we had interrupted by arriving... Room 7 in the main building was tired with basic facilities. The bathroom needs replacing with no shower and a broken hand held shower which cannot be operated separately from the bath. Lesley at breakfast was a star whoever and delivered an outstanding customer experience.

Very lovely setting and building, scenic. Although aware it is a older building it would of been nice to have a better quality of facilities, as the shower wasn’t the best and the bath tub was rather small. Another negative to our stay was the fact that it was really loud at all times of the day, after we checked in (around 3pm) we entered our room and could hear the whole conversation of two women upstairs then around 2am in the morning hear two men talking, this was not due to their level of noise as it was clear they were talking not shouting. It’s a shame for the facilities and the noise as this is a beautifully present hotel in a lovely setting and very quirky, unfortunately would not stay again due to reasons stated.