Homewood Suites Dallas/Park Central

It's a pet friendly hotel and I didn't know

Our trip was not as good as I had expected. First off, the pool area is directly located in the path of the elevators so the floor was always wet and quite crowded. The room was clean for the most part, however, the air conditioning stopped working the second night (which they didn't seem to care much) and the fridge didn't seem to work either. To make things even better, they checked us out of our room a day early at 4:00 p.m. We got back to our room at 11:30 p.m. It's a good thing I put the Do Not Disturb sign on our room because all of our stuff would have been gone! Long story short, we had to wait 20 minutes for one of the staff members to check us back into our same room. I would NOT recommend this hotel in this location. It was just terrible.

Would recommend. Nice place.

Arrived there late at night, booked 2 bedroom but the hotel assigned me a one bedroom suite. The lady on duty was surprised the earlier shift made this kind of mistake and have no choice but offer me that room. She has been helpful to set of the sofa bed for us. I asked if there is any refund given back to me first thing in the morning, but they told me I need to talk to Hotels.com for the mistake. Feel bad for the hotel didn't take their responsibility to provide me the room I booked.

A very good hotel for families with a large indoor pool. However, wet people playing around the pool area creates a big mess in the lobby and hallways which are close to the pool. Overall, a very quiet location away from the highway so one should get some good sleep. The suites are spacious with a full kitchen with plenty of room for a family.