Hollywood Casino & Hotel St. Louis

Beds very uncomfortable and the noise from other rooms was worse

The facility was good. Cleanliness was fine, though we did find a few small pieces of trash on our room floor. Biggest complaint is not the facility fault. But we chose this casino property while traveling on Christmas eve, figuring a casino would have restaurants and bars open on Xmas eve, while other properties might not. However, due to very strict restrictions imposed by St. Louis County, restaurants only had carry out. No bars open, no alcohol consumption (except in room). I would like the website to be more explicit if such restrictions exist, rather than a vague "Missouri may have travel restrictions in place due to COVID-19." These were county imposed restrictions. The casino a few miles away in St. Charles County was fully open.

Kind of a confusing time with St. Louis county invoking a no drinking rule as of Thursday night, meaning that you can not drink anything in the casino what so ever not even water. The funny thing is you can still smoke and order food to go.

The beds were extremely comfortable. The room temperature was not very adjustable. Didn't realize there were two shades until the sun woke us up in the morning. Bathroom and shower very cramped. Operating the shower you have to play chicken with the shower head and cold water (can not adjust the water from outside the shower). Walking to the hotel from parking is a feat. Long walk regardless of garage or outside parking no close parking. Long check in process.

I loved the hotel, even spent some time in the casino, pretty much donated $20 but it was fun. The hotel was very clean, just wished they had more restaurants open.

A very nice hotel but there were some issues. The bed was really hard and the pillows really soft, find a middle ground. Sound leakage from the room next door, I really like Star Wars but I'd like to listen to it on my own TV. The restaurants were mainly closed (COVID) and I don't see where they offer room service. The biggest issue was the shower and how you have to get in the shower and turn on the water, poor layout or the doors are backwards, getting a cold blast will wake you up in the morning though.

Great property with very friendly staff. Enjoyed all of it with just one exception. Sound-proofing needs improvement. We could hear people talking in the next room. We heard people in the hallway as if there was no door separating us. This woke us before desired and felt like a loss of privacy.

Nice rooms but the walk from the elevator to the room was long.

A great trip and thought everything went well. I'd return for another stay and thanks.

Always a great time at Hollywood Casino & Hotel. The employees will go above and beyond to meet your needs and make you feel right at home. Customer service is top notch. Rooms are extremely comfortable and clean. Slots in casino are loads of fun when they are paying. :) will be back many times in the future.