Harrah's Laughlin Hotel & Casino

Terrible hotel, employees looked miserable, rooms looked old and dirty, stained carpets and smokey smell in my room. Check in was quick and easy but didnt have bell service after a certain time, and they wouldnt let me use a bell cart, so it sucked having to carry luggage for a family on 5 to your room after drive 5.5 hours. I couldnt believe how old and rundown it looked

It wasn’t a stay at all. We traveled with our dog on this trip. We got to our room and looked things over the beds where made which was about as good as it got. The bathroom was unpleasant, the towels had hair on them, the floor wasn’t cleaned. It was disappointing to say the least. We didn’t stay, we decided to just get back on the road.

The hotel was not clean, very old and not good condition. I didn't see anyone cleaning or sanitizing it ever. I didn't feel safe regarding the virus. The inside and outside were very dirty, actually filthy. They don't honor service dogs which was very upsetting.

Our room became a fire hazard because the hotel staff never clean the filters in the AC unit. Because it was cold weather, when we turned on the heater particles of dust burned up causing the fire alarms to go off in our room. The real surprise is, no one in the hotel noticed that our fire alarm was going off and they never clean the filters even after the incident

We were allowed an early checkin and they upgraded us to a suite on the river for Jerry’s birthday. Check in was a breeze and very accommodating, but from then forward customer serviced was not great. We totally understand the mask issue, even though we don’t agree with it, we do it when we have to, but to be policed so strictly is offensive to us. We were gambling and drinking and we were told several times that masks must be worn in between drinks. There were several times we barely took our lips off the glass when we were approached. Some of the other casinos were the same, but there were a few where they allowed us to drink and converse because we were NEVER near anybody since the entire strip was like a ghost town, and to them we gave them our business. Just would like it all to go back to some sort of normalcy, and we hope this is not it.

Smoke smelling room and was not super clean

It was ok got charged resort fees dont know for what nothing was open no valet parking some eating places closed

gaming was extremely tight and many machines were turned off. Only one restaurant was open and that one had split hours. I know the codv19 was the main reason for my disappointment but I think the hotel could do more to make the stay more pleasant

Room was dark Smokey smell not good for sleeping a/c unit super old gym closed forgot our room to be cleaned one day