Kimpton Surfcomber Hotel

My stay was horrendous. The rooms are old here and the walls are paper thin. Despite covid, all I hear are people partying next to me, and the room above me. Guest services takes forever to answer a call, I mean FOREVER. Service here is slow. Front desk is slow. Everything is just slow. For the price you can stay at the confidante with renovated rooms and prompt service.

The people who worked at the front desk and by the pool (Kurt especially) were very kind. The rooms pillows weren’t great and the room was either really cold or warm. Overall we enjoyed our stay.

Location, location, location and free wine happy hour. The rooms were clean, trendy, but a bit small. The pool and employees working at the pool were amazing. Very chill vibe. You do receive a complimentary chair for the beach which was great. Omari was an excellent host at the beach. The only negative is that the drinks are very expensive.

The hotel was ok. The service was fine. There were guest at the hotel that made my stay a living hell. They allowed their children to run back and forth above my head for two nights and two days straight. I made a host of complaints to the front desk. I asked to be moved but was told that the hotel was at capacity and I couldn’t be switched. It continued finally, I was able to switch rooms. But, the same thing happened in the new room.

The Surfcomber is always a great stay on the beach, especially if you are traveling with pets like we do. Lovednthe level of service we received, especislly from Karl, the hotel concierge.

Ok the pictures are not a true reflection of the room you get. The carpet had an odor of dampness and the elevators were tiny and darkl

One of the best hotels in Miami. Beach access, big pool area, beautiful courtyard. Pool looks great at sunrise and sunset. Staff is very nice and attentive in attention to detail

Amazing place to stay for our quick trip to South Beach. We really felt like we were at a resort. Pool was gorgeous and well kept, really nice people walking around all the time to ask if we needed anything. Grounds and room were very clean and well kept, with the exception of the mattress, which had a huge canyon down the middle and was very uncomfortable. We got an “ocean view” and I would have to say it was a stretch to call it that. I’m not even sure we could see the ocean through all the palm trees. Pool view would have been better, but either way it was a gorgeous view. We would definitely come back again and hopefully have a better mattress.

Property was great, we truly enjoyed the stay. However, our room (325) had no working smoke detector. It had been removed. I find this to be highly unacceptable and unsafe.

The staff was friendly and attentive but the service was slow. Request for additional towels on our third night took more than an hour to be delivered to the room. Ordering food and drinks poolside and on the beach took forever and more than once we weren't given something that was ordered or they were out all together. And it seemed every time it was time to sign the check, the server would disappear and it took extremely long to get our credit card back. The lobby, outside of the property were beautiful and very picturesque, and the location of the hotel made up for the some disappointment. The room was smaller than what I'm used to. Considering that it was a holiday weekend and we're still in a pandemic I won't totally write off booking another visit.