Kimpton Surfcomber Hotel

מלון מקסים מפתיע ברמת השירותיות של הצוות עשו מעל ומעבר להפוך את השהות לנהדרת

Hotel could not locate my Hotels.com reservation and I spent thirty minutes at the reservation desk waiting on them to decide how to proceed. Ultimately they created a new reservation, luckily they had a room available. Rooms are too small. Bathroom was so small when opening door, it hit the toilet. I booked a massage, turns out the massage is in a cabana by the pool. Add the noise from the music from the pool, the gardeners trimming hedges and the staff showing up fifteen minutes late for the massage, I wouldn’t recommend. Lastly, staff was testing fire alarm which went off for an hour.

Poor front desk service and the valet parking was terrible. Unable to give us adjoining rooms even though we had 3 young children and reception didn’t seem to care. Overall very disappointing experience given we have visited the hotel before and chose to come back

I must admit that I am a frequent traveler, so I can understand when there are peaks and sometimes, the many demands expected by guests, especially first timers, cannot be met, for instance the size of the rooms. In my case, I had an awesome time, the staff was superb, the location awesome ( a couple of blocks to Lincoln Road), the beachfront was pleasant.

Rooms are out dated. Beautiful pool area and convenient beach access. Hotel staff were very accommodating.