Best Western Laval-Montreal

Very clean and great breakfast! Will stay there again!

The common areas need more maintenance. Carpet weee stained.

The room was spacious and modern though we had a lot of bugs in the room we reported this to reception and they were sorry they also claimed many ants. I’m not sure why they are hesitant to spray in the summer in this province, it’s a common practice abroad, it’s a known fact bugs do come on the first floor, but that’s why we rent a room not a tent? The main issue of our stay was the noise. I rented the room cause I had to take an early meeting on my laptop with work the next morning. We woke up thought the wall behind our head would break on us, they were replacing a toilet next door, one can imagine the banging noise. It started at 8 Am. I had my call postponed to 10 only to find the banging starting again. I did advise to the reception, they said they were sorry and I had to ask them for an additional hour to make sure to get my call for work. No room change or space was offered. The hotel wasn’t totally full, not sure why I was given this room. The quality of the breakfast was your average not so quality though the filtered coffee was ok, no espresso. Parking was free and ample since the hotel wasn’t totally full.

Please avoid the rooms on the first floor because they smell awful. Although I booked a reservation in advance, we were not offered a room we wanted. Neither did my friend's family. After waiting an hour, we received a room change, but the new room was so small for my family: just one queen bed was set in the room for 4 people. One of the staff brought us a portable bed; however, it was quite uncomfortable to sleep on. No space for all of us to lie down. Want to know the way we can receive compensation for this loss. Staying at this place was one of the most terrible experiences ever!

My trip was great . The Front desk ladies were so friendly and so helpful. I would definitely stay at the hotel again !